Vendor Network Administrator

Job Description:

The responsibility of theVendor Network Administrator is to manage the vendor network database by completing all vendor ads and changing requests received. The Network Administrator will also be responsible for contacting vendors to explain program guidelines and correct transactions, working with national account representatives to obtain updated location information and completing database clean-up projects as assigned. The Vendor Network Administrator must have strong experience in building and maintaining B2B relationships through telephone contact. The Administrator will also be responsible for tracking and managing all documentation involved in completing requests and projects providing cycle time results, request volume and project summaries.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Complete all vendor updates and add requests within the department’s current cycle time standards
• Assist Disbursement Services in collecting unpaid fees from the vendors via the vendor agreement in place
• Contact vendors to collect funds
• Follow up regularly and promptly on all issues until resolution
• Update requestor and department manager on claim activity
• Maintain records and report on claim & vendor fee activity
• Provide vendor coverage information to clients and internal customers as requested and ensure prompt follow-up until completed
• Confer with the operations manager on any requests which are unclear or inconsistent with the common reporting detail and coverage of standard reporting
• Successfully communicate with external vendors for verification of contact and program information further building Wheels’ relationship with the vendors
• Proactively initiate database maintenance projects
• Work towards understanding the internal workings of Wheels’ internal departments including Dealer Relations, MAP, Collision, DSC and Disbursements
• Successfully introduce program benefits to aid potential vendors in understanding the benefits of joining the MAP Program
• Ensure service quality to all operating areas
• Answer the telephone and respond to vendor inquiries
• Meet Vendor Service Responsiveness Standards
• Provide accurate and detailed progress reporting on completed requests and projects
• Ensure all work is completed at the highest level of accuracy and professionalism
• Provide support for Warranty claims and Passport functions

LEADERSHIP RESPONSIBILITIES

• This position has no managerial responsibilities

EDUCATION, EXPERIENCE, and COMPETENCIES - SKILLS

• Minimum High School Diploma required
• 1-3 years relevant work experience
• Ability to organize, prioritize and manage multiple projects
• Ability to work with new project requests to define business objectives
• Ability to complete projects on a timely basis with a minimum of supervision
• Good written, verbal, and listening communication skills
• Effective problem solving and decision-making skills
• Good follow-up skills
• Intermediate experience with MS Office Outlook, Word and Excel (Pivot tables, VLOOKUPs, Fuzzy Logic)
• Strong attention to detail
• Team player

JOB SPECIFICATIONS, PHYSICAL DEMANDS and WORK ENVIRONMENT

• Work Environment: This position is in Schamburg, Ill and operates in a professional office environment.
• This is a full-time, temp role that works onsite 5 days a week, Monday through Friday.
• Position Type/Standard Schedule:
• Travel: No Travel required for this position.

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.