Specialist, Client Services

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Job Description:

The Client Services team is responsible for day to day operations and management of leased and owned facilities, ensuring business is conducted in a clean, safe and efficient work environment and that the value of the Company’s physical assets is protected and enhanced.

Required Responsibilities

• Support the Manager, Client Services with a primary focus on food and beverage operations across onsite cafés and service areas.
• Serve as a key liaison between internal stakeholders and food service vendors, including Starbucks, to support daily operations, administrative needs, and kitchen maintenance/repair coordination.
• Supervisor must have experience with subsidy review, budget management, and forecasting
• Maintain an active onsite presence to oversee café operations (e.g., Hyperion Café and Starbucks), including monitoring customer flow, queue management, seating availability, and overall cleanliness to enhance the employee experience.
• Act as a primary point of contact for food and beverage vendors, ensuring alignment with service standards, operational expectations, and client goals.
• Monitor and evaluate vendor performance, including food quality, presentation, service delivery, and adherence to health, safety, and company compliance standards.
• Partner with vendors to review and optimize menu offerings based on employee feedback, dietary preferences, and seasonal trends.
• Address and resolve employee and client feedback related to café services in a timely and effective manner.
• Track and report on café performance metrics, identifying trends and opportunities for operational improvements.
• Oversee sustainability and compliance initiatives of food and beverage operations, including gathering required reporting data and coordinating with West Coast partners to ensure accurate café performance and compliance tracking.
• Coordinate with third-party vendors to support operational needs, ensuring adherence to company standards and regulatory requirements.
• Manage Tenant Services programs related to workplace cafés, including coffee and water service operations, equipment repair and maintenance tracking, and ensuring appropriate signage and communication are in place

Required Education

• Bachelor’s degree in Hospitality Management/ Food & Beverage operations (or related field) or 2+ years of relevant experience

Required Experience

• 2+ years experience supporting food and beverage operations/  workplace hospitality
• Experience tracking budgets and knowledge of subsidy reporting
• Experience with MS Outlook, Word, Excel, and PowerPoint
• Knowledge of health, safety, and sanitation regulations applicable to food service operations.
• Food safety, handling and quality management certifications (ex. HACCP, ServSafe, etc.)

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