Receptionist

Summary:

• Work Mode: 100% on-site
• Duration: Temp to Perm opportunity
• Location: Santa Ana office, building 5
• Work Schedule: 8 am to 5 pm M-F

Responsibilities:

• Greet and direct visitors in office.
• Operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
• Answer questions about the organization and provide callers with address, directions, and other general information.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Monitor visitor access and issue visitor passes as required.
• Update appointment calendars and accept deliveries as needed.
• Receive, sort, and route applicable mail/packages left for employee or customer pickup.
• Create and print memos, correspondence, reports, and other documents when necessary.
• Order, receive, and maintain office supplies.
• Perform other clerical duties such as filing, photocopying, and collating.
• Work on special projects for other departments/business units.

Requirements:

• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to take and write notes, routine reports, and correspondences as requested.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate basic figures and amounts such as percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have a minimum of 1 year of Receptionist experience.

Preferred Skills:

• Escrow/Title experience is a plus, but not required.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Manages difficult or emotional customer situations; responds promptly to customer needs.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration.