Remote Patient Monitoring Technician - RPM

Job Summary 

The Remote Patient MonitoringTechnician - RPMis responsible for tracking and analyzing patient health data usingremote technology platforms to support healthcare providers in managing patient care. This role focuses on monitoring vital signs,identifying abnormal readings, and ensuringtimely communication between patients and healthcare teams. The Remote Support Technician - RPM serves as a key liaison, educating patients on device usage, troubleshooting technical issues, and ensuringcompliance in remote monitoringprogram. Responsible for documentation and reporting of all compliance activity. The Remote Support Technician - RPM must be able todemonstrate the ability to work both independently and work in a manner that is consistent withCRMS mission to provide excellence in care.

Responsibilities:

• Monitorpatients'healthdata:regularly review incoming health data (e.g., blood pressure, heart rate, oxygen saturation) through remote monitoring platforms 

• Identify andescalateabnormalreadings:recognize trends andvariations from normal ranges, flaggingabnormal andcritical alerts and escalating concerns to theappropriate healthcare provider for intervention 

• Educatepatients andcaregivers:provide guidance on the proper use of remote monitoring devices, explain the significance of their readings, and encourage adherence 

• Managenoncompliance andpatientengagement:monitor patient adherence to remote monitoring program,determinereasons for noncompliance, and provideguidance and support to encourage participation; follow up with patients who are not regularly transmitting data 

• Document andreport:maintainaccuratedocumentation of patient interactions, abnormal readings,andescalations; ensure compliance with healthcare policies and regulations, including HIPAA 

• Coordinate withhealthcareteams:communicate findings, abnormal trends, and patient concerns to physicians, nurses, and care coordinators tofacilitatetimely medical interventions 

• Troubleshoottechnicalissues:assist patients in resolving connectivity or device-related issues, ensuringaccurate data transmission and functionality; coordinate with technical support teams if necessary 

• Participate incontinuoustraining andimprovement:stay up to date with advancements in remote monitoring technology and modalities 

• Remote monitoringexpertise; be a resourcefor compliance ofremote device management for the practice physicians and clinical staff 

• Resolveotherissues appropriate to position  

• Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines 

• May berequired to perform other duties as assigned 

Qualifications:

• Certified MArequired 

• Strong patient education skills

• Excellent phone demeanor 

• Self-Starter and capable of working independentlyat home

• Must be patient, empathetic,reliable, and flexible 

• Strong interpersonal andwriting/communication skills 

• Excellent documentation/reporting skills

• Demonstrates professionalism in all interactions to create a positive experience 

• Adheres to the CardiacRMS policy; exudes confidence and positiveimage 

• Understanding of all HIPAA regulations and the need to strictly adhere to them 

• Demonstrates empathy to those served 

• Good computer skills 

• Able to juggle multiple tasks at the same time 

• Other tasks as assigned

Physical Requirements:

• Remote office work with prolonged periods sitting at a desk and working on a computer 

• Viewing monitors forlong periods of time,which may cause eye strain 

• Freedom to get up and move fromworkspace area as needed 

• Ability to use various office equipment such as copiers, fax machines,phones