Transportation / Customer Service Coordinator

What You'll Do:

• Customer Service Focus:
• Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
• Respond promptly to customer inquiries via phone and email, providing proactive communication on schedules, stock changes, and service updates.
• Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed.
• Maintain strong relationships with clients by delivering exceptional service and anticipating needs.
 
• Transportation & Logistics Coordination:
• Route medical drivers daily and hazardous route drivers weekly.
• Track and monitor driver activity.
• Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation.
• Analyze route efficiencies for cost optimization and process improvements.
• Support Transportation Supervisor with projects and operational tasks.
• Maintain and update filing, inventory, and database systems.

Must Have Qualifications:

• 2+ years of experience in customer service and transportation support or dispatch.
• Familiarity with route optimization and cost-saving strategies.
• High School Diploma or equivalent (GED).
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of transportation/logistics practices and procedures.

Nice-to-Have Qualifications:

• Experience with Tegos and Salesforce.
• Knowledge of medical waste industry regulations and compliance.

Why work for us:

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores.
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule.
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more.
• Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal.
• Permanent Role: Full-time, Monday - Friday.
• Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare.