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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Officer to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Welcome guests upon arrival and provide information about hotel facilities, services, and local area attractions.
- Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction.
- Maintain a thorough knowledge of hotel services and promotions to effectively assist guests.
- Contribute to a positive team environment by working collaboratively with colleagues and other departments.
- Prior experience in a guest-facing role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and welcoming attitude.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Fluency in English is required; additional languages, especially German or French, are a plus.
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Accommodation (if necessary) and full board
- Transportation support and/or travel expenses
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence
Guest Services Officer · Grecotel