Account Executive - Customer Success (m/f/d) - remote GER

As an Account Executive (m/f/d) for Customer Success, you are responsible for the strategic management and development of existing customer relationships. You support customers throughout the onboarding process and the effective use of our software solutions, analyze their requirements, and identify opportunities for optimization and growth. By working closely with internal teams, you ensure high customer satisfaction, long-term customer retention, and the sustainable success of our customers.

As an Account Executive (m/f/d) for Customer Success and Account Management, you will be responsible for the strategic development and comprehensive management of our existing customer accounts. You will ensure high customer satisfaction and foster long-term customer relationships. In this role, you will guide customers through onboarding and the implementation of our software solutions while supporting them in maximizing the value and adoption of all available features. As the primary point of contact, you will coordinate customer inquiries and collaborate closely with internal stakeholders.

You will analyze customer usage data, derive measures to increase product adoption, and proactively advise customers on achieving their business and digital transformation objectives. At the same time, you will identify optimization, upselling, and cross-selling opportunities and work with internal teams to further develop these potentials. Building and maintaining strong relationships with decision-makers and key users, as well as conducting regular business reviews and success meetings, will be an integral part of your responsibilities.
In addition, you will identify churn risks at an early stage and implement appropriate retention strategies. You will work closely with Product Management, Sales, Support, and Development teams and contribute structured customer feedback to drive the continuous improvement of our software solutions. Maintaining accurate customer records within the CRM system and supporting contract renewals and renewal processes are also key aspects of the role.

Furthermore, you will monitor relevant KPIs, contribute to the ongoing development of our Customer Success processes, ensure a consistently positive customer experience throughout the entire customer journey, and stay informed about market and technology trends to help continuously evolve our solutions in line with customer needs.

You hold adegree in Business, Information Technology, or a comparable qualification. Ideally, you have several years of experience in thesales of SAP or ERP software and can demonstrate a proven track record ofsales success. Knowledge of SAP add-ons, extensions, and interfaces is a strong advantage and complements your profile.
You have the ability to explaincomplex technical solutions in a clear and compelling way and successfully communicate their value to customers. With your strongcommunication andnegotiation skills, you buildlong-term customer relationships and consistently act with acustomer-centric mindset. A high level ofself-motivation, aproactive approach, and a passion for continuously improving the Customer Experience distinguish you from others.
In addition to being a strongteam player, you impress with astructured,self-driven, and results-oriented work style, as well as a confident professional presence.
You are skilled at identifyingnew business opportunities, pursuing your goals withdetermination, and maintaining a focus onsustainable business success. StrongEnglish communication skills, both written and spoken, enable you to work effectively in aninternational environment.Alina Steubing
Human Resources Generalist
+49 345 5554-223