Required Skills
- Strong communication and stakeholder management skills.
- Experience in Production Support, incident management, and troubleshooting.
- Leadership and team coordination experience for lead roles.
- Hands-on experience with IIS, Windows Servers, and deployments.
- Good knowledge of F5 Load Balancer administration and troubleshooting.
- Experience with monitoring tools like AppDynamics, Splunk, or Dynatrace.
- Understanding of Cloudflare/CDN concepts and DNS management.
- Experience with Azure DevOps and CI/CD pipelines.
- Strong API troubleshooting and log analysis skills.
- PowerShell or scripting experience for automation tasks.
- Basic Linux administration knowledge.
- Familiarity with enterprise support/monitoring tools.
- Experience with SFTP and GoAnywhere file transfer tools.
Minimum Requirements
- Experience should be at least 10-15 years
- Team Leading experience for min 2 yrs
- Provide L2/L3 production support and incident resolution.
- Monitor application and infrastructure health.
- Support deployments, releases, and automation activities.
- Coordinate with cross-functional teams for issue resolution.
- Perform RCA and ensure SLA compliance.
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