Production Data Engineer : 26-02938

This role focuses on taking ownership of critical demand-side reporting pipelines and dashboards, ensuring their daily reliability and performance. You will be responsible for end-to-end management of production data products, including troubleshooting and resolving issues. This is a hands-on position requiring deep expertise in data engineering and analytics to maintain existing data assets.

Key Responsibilities:

• Manage demand-suite dashboards and their associated Superglue pipelines.
• Validate pipeline outputs and troubleshoot discrepancies during transition.
• Participate in bug triage and handle first-line escalations for owned assets.
• Support the supply-side owner and receive reciprocal support.
• Maintain an inventory of defects in adjacent planning tools.

Must-Have Skills:

• Strong SQL and cloud data lake/lakehouse experience.
• Proven experience maintaining production BI dashboards.
• Expertise in ETL/data pipeline tools and debugging production failures.

This role requires familiarity with contact center or workforce management data, including metrics such as handle rate and forecast vs. actuals.