Product Quality Manager

An established, high-performing manufacturing organization is seeking a Product Quality Manager to lead product quality initiatives, strengthen quality systems, and ensure products consistently meet customer and operational expectations.

This highly collaborative position works across Operations, Technical Services, R&D, Sales, and Customer Support. The ideal candidate combines manufacturing knowledge, strong analytical skills, and the ability to translate customer requirements into practical improvements on the production floor.

Key Responsibilities

• Lead initiatives focused on product quality, consistency, performance, and customer satisfaction
• Partner with operations and technical teams to identify quality concerns and implement sustainable improvements
• Develop reports, systems, and performance measures that provide visibility into quality trends
• Manage customer quality concerns, claims, corrective actions, and related documentation
• Support product development, trials, and continuous improvement efforts
• Build strong working relationships with internal teams, customers, and external technical partners
• Provide quality-related guidance and training to manufacturing personnel
• Support ISO, food safety, and other applicable compliance programs
• Help ensure a strong connection between customer expectations and manufacturing performance

Qualifications

• Bachelor’s degree in Engineering, Quality, Business, or a related field preferred
• Equivalent experience in manufacturing, product quality, or quality systems may be considered
• Five or more years of relevant experience in quality assurance, quality systems, technical manufacturing, or a related area
• Experience in paper, packaging, converting, or another process manufacturing environment is highly desirable
• Strong analytical, problem-solving, communication, and presentation skills
• Ability to work effectively with production teams, technical professionals, commercial partners, and customers
• Familiarity with quality management systems, claims management, ERP platforms, or compliance programs
• Lean Six Sigma Green Belt, Black Belt, or ISO systems experience is a plus

This is an excellent opportunity for a quality professional who enjoys working closely with manufacturing operations, solving complex product challenges, and making a measurable impact on both customer satisfaction and business performance.