EI
Product Management Engineer/Manager
eTeam Inc.
🇺🇸 United States
On-site
Manager or above
1 week ago
$59 – $60 / hour
- Configuration Management
- CAPA
1 week ago
Not enough detail in this posting to match
Location: Sunnyvale, CA
Duration: 6 months
Primary Function of Position
- The Product Management Contractor role is a dynamic entry point into the world of product management at Client, offering hands-on experience at the intersection of healthcare technology, operations, and commercialization. Supporting the da Vinci Systems & Software Product Management team, this role acts as the operational engine driving our software launches and sustaining programs. You will serve as the crucial cross-functional link for software deployment tracking, configuration management, and system readiness, while broadly supporting the sustaining efforts across key platforms, third-party partnerships, and post-market initiatives. By mastering these foundational product operations, you will directly ensure our robotic ecosystems remain compliant, updated, and ready for surgery, building a critical skill set for a career in product management.
Essential Job Duties
Launch Logistics & Software Coordination
- Drive the execution of field software updates by tracking deployment progress across internal dashboards, investigating failed packages, and partnering with Product Support for remediation.
- Monitor system readiness to deploy new software by tracking pre-requisite configurations, verifying correct Operating System versions, and remediating systems with known software or hardware bugs.
- Define and maintain feature enablement to support new country launches and evolving regulatory requirements.
- Manage Configuration Management settings by gathering regional requirements, setting deployment rules, and compiling default values for new software updates.
- Coordinate reviews of software features requiring Legal, Privacy, or Compliance assessment, facilitating the inclusion of approved requirements into software releases.
- Act as the pulse of launch readiness by identifying systems at risk and compiling lists for hardware updates or field configuration fixes.
Sustaining & Commercial Operations
- Coordinate operational readiness for the Reconditioned Program, partnering with Manufacturing, Logistics, and Commercial Operations to enable system shipments, quoting, and new commercial offerings.
- Serve as a cross-functional liaison for third-party partnerships, coordinating communication on software compatibility, integration projects, and product quality issues.
- Investigate and coordinate rapid responses to field escalations, customer inquiries, and product complaints related to system performance and cosmetic conditions.
- Collaborate with international teams to support domestic and international software releases and market-specific configurations.
- Maintain and approve critical customer-facing materials, including field readiness guides, commercial training documentation, and in-service materials.
- Support post-market sustaining initiatives and projects, including end-of-life (EOL) component transitions and CAPA-driven updates.
Required Education and Training
- Bachelor’s degree in business, engineering, operations, healthcare technology, or a related field.
- 2 years of experience in project management, product operations, software release coordination, or a related operational role. Open to motivated professionals across experience levels who thrive in hands-on, tactical execution.
- Demonstrated ability to manage complex tracking spreadsheets, operational dashboards, and detailed datasets to monitor launch progress and drive accountability.
- Proven cross-functional collaboration skills, with a track record of driving alignment and clear communication across engineering, product support, regulatory, and commercial teams.
Product Management Engineer/Manager · eTeam Inc.