Customer Experience Associate

TheCustomer Experience Associate is responsible for interacting with the company's internal and external customers by addressing inquiries and resolving complaints.  

Key Duties and Responsibilities:

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services. 
• Collects and enters orders for new or additional products or services. 
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. 
• Ensures that appropriate actions are taken to resolve customers' problems and concerns. ● Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. 
• Calling declined accounts to update their payment information. 
• Performs other related duties as assigned. 
• Additional duties as assigned.

Essential: 

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Desirable: 

• Proven understanding of Express Wash models and car wash operations and best practices 
• Understanding of pricing, subscription models, promotions, and developing awareness in new markets

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Benefits:

• PTO, Holiday Pay, Health Benefits, 401k with employer match, Free Wash benefit, and more.