Practice Coordinator

At One to One Health, we prioritize personalized, high-quality care that advances the health and well-being of the communities we serve. This role is central to ensuring efficient, high-performing clinical operations as a Health Center Manager, overseeing daily workflows and supporting care teams to deliver coordinated, patient-centered services. The position requires strong organizational and leadership skills, attention to detail, and the ability to drive operational excellence in a dynamic, fast-paced environment. The ideal candidate is dependable, proactive, and committed to fostering a positive patient and staff experience while upholding the highest standards of quality, efficiency, and compassionate care.

ESSENTIAL FUNCTIONS
•    Responsible for the day-to-day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally.
•    Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines.
•    Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service.
•    Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as necessary.
•    Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management.
•    Responsible for ensuring compliance with HIPAA.
•    Serve as on-site resource to support patients, staff and providers and train new team members.
•    Ensure that office facilities and equipment are well maintained.
•    Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues.
•    Collaborate with clinical leaders on staff reviews, feedback and disciplinary action.
•    Assist with other duties as assigned.

REQUIRED SKILLS/KNOWLEDGE
•    Strong communication skills, including active listening and empathy.
•    Proficient in basic technology (Microsoft products, etc).
•    Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
•    Ability to multi-task and work independently with excellent organizational skills. 
•    Must possess a strong sense of professionalism
•    Excellent organizational skills and attention to detail.
•    Strong supervisory and leadership skills.
•    Ability to read, write, and communicate the English language. 
•    Ability to effectively communicate both orally and in writing 
•    Ability to follow written or verbal step-by-step instructions 
•    Ability to concentrate, think, and learn 
•    Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull. 
 

Qualifications

QUALIFICATIONS/EXPERIENCE
•    Highschool degree or equivalent required, Associates degree in related field preferred 
•    Two years of medical office experience
•    Working knowledge of outpatient clinic workflow and scheduling
•    Willing to travel between multiple sites
•    BLS Certified
•    Active LPN or RN License preferred 
•    At least two years of supervisory experience in a medical office, outpatient setting preferred.