Claims Analyst

Job Title:Claims Analyst

Location: United States

Workplace Type: Remote 

The Claims Analyst plays a vital role in any Home Warranty Claims Department. You will be processing and approving claims that are filed by the homeowner. You will be making sure the policy terms are followed and understood to ensure the claim meets coverage limits. The best candidate will have the ability to diagnose mechanical failures on appliances and systems. Claim approval amounts are processed based on the Model number of the existing units or using research online for comparable parts/labor costs. Outbound calling to homeowners and contractors.

What You Will Do As A Claims Analyst

• Handle inbound calls from contract holders to follow up on an existing claim.
• Communicate home warranty information effectively.
• Notate claim information accurately into the database.
• Provide follow-up information to customers as needed.
• Prior mechanical knowledge of the systems throughout the home (plumbing, electrical, HVAC, etc.) or the ability to research and learn how these systems work.
• Ability to diagnose mechanical failures of appliances and systems.
• Ability to read and navigate each policy and their terms. Eventually memorize what’s covered/not covered in each. Apply the terms and conditions to real life estimates/invoices from contractors. 
• Ability to negotiate labor and part costs with service providers.
• Working efficiently in a high paced Claims department to keep volume down throughout each season. Collaborate and learn with a team to manage tasks.
• Prior experience in other claims departments or the internal claims department. Preferably 3 months experience inbound learning how the process works and getting to know the department/policy.
• Other duties as assigned.

The application window for this position is anticipated to close in 2 weeks (10 business days) from March 25th, 2024. Please know this may change based on business and interviewing needs. 

What You Will Bring As A Claims Analyst

• Prior mechanical knowledge of the systems throughout the home (plumbing, electrical, HVAC, etc.) or the ability to research and learn how these systems work. 
• Ability to read and navigate each policy and their terms. Eventually memorize what’s covered/not covered in each. Apply the terms and conditions to real life estimates/invoices from contractors.  
• Working efficiently in a high paced Claims department to keep volume down throughout each season. Collaborate and learn with a team to manage tasks. 
• Prior experience in other claims departments or the internal claims department. Preferably 3 months experience inbound learning how the process works and getting to know the department/policy. 
• Comprehension of technical terms.   
• Critical Thinking/Problem Solving 
• Ability to add/subtract efficiently and without mistakes. 
• Openness to learning new things about mechanical systems. 
• High attendance.  

*At this time, Porch Group does do not operate in or consider applicants from the following states for remote positions: Alaska, Arkansas. Delaware. Hawaii, Iowa, Maine, Mississippi, New Hampshire, and West Virginia.

What You Will Get As A Porch Group Team Member 

Pay Range*:$20.19 - $26.92 Hourly 

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets,job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. 

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.  

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
• Both traditional and Roth 401(k) plans are available with a discretionary employer match.
• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
• Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs.

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