BDC Retention Specialist

Dealership:

Planet Honda

Hiring: BDC Retention Specialist

Pay:We are offering a competitive earnings potential of $4,000–$9,000 per month, which includes a base pay plus commission opportunities.

Schedule:Must be available for a flexible schedule, including evenings, weekends, and holidays to support dealership operations.

Report to Bdc Manager

Why Join Our Team?

Planet Honda in Union, New Jersey, is one of the top-performing Honda dealerships in the tri-state area and nationwide. We take pride in delivering exceptional customer service, reflected in our more than 16,000 outstanding Google reviews.

We are actively recruiting individuals who possess a strong background in dealership BDC customer retention, vehicle acquisition, or direct automotive sales.

What You'll Do

• Assist customers throughout the vehicle buying process.

• Build strong relationships through excellent customer service.

• Deliver a VIP customer experience from Service to Sales.

• Follow up with customers before and after the sale.

• Identify upgrade, trade-in, and lease renewal opportunities.

• Respond promptly to customer inquiries and sales leads.

• Maintain knowledge of vehicles and dealership services.

• Keep customer information updated in the CRM system.

• Generate repeat business through strong customer relationships.

• Meet individual and team sales goals.

• Support customer retention and long-term satisfaction.

What You'll Bring

• Prior Dealership BDC or customer retention experience highly preferred

• Positive, outgoing, and professional attitude

• Strong communication and people skills

• Customer-focused mindset

• Sales experience preferred, but not required

• Ability to work in a fast-paced environment

• Strong follow-up and organizational skills

• Valid driver's license with a good driving record

• Team player with a willingness to learn and grow

Total Rewards

Est. Annual Compensation: $40,000.00-$75,000.00 additional bonuses based on individual appointments shown/sold and manufacturer approvability.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site attotalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.