Conductor - Annual Leave Relief

Conductor – Annual Leave Relief
Geelong 705030
Full Time, Permanent

Reporting to our Customer Services Manager, could you be our next Conductor?

About the role

Our Conductor role is based onboard our trains primarily responsible for the safety of all those onboard. This position requires you to keep in constant communication with the driver via radio, staying up to date with passenger numbers of those boarding and alighting at each stop and capture this data in various V/Line apps. You'll also be administering first aid and spot cleaning the train as required, the whole time providing exceptional customer service to all our passengers.

Key accountabilities include:

•    Customer Service & Information: Be the go-to person for passengers, helping and information to customers face to face, and via a PA system
•    Train Preparation: Ensure trains are ready for service, from cleanliness to functionality
•    Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.
•    Platform Duties: Oversee train departures and assist with luggage at stations
•    Coach Duties: Manage coaches during planned and unplanned disruptions and events
•    Fault Reporting: Manage and report any equipment or facility issues
•    Emergency Management: Be prepared to handle service disruptions and emergencies

About you

A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You'll need to be adaptable to change and develop the ability to not let negative interactions stick with you and always maintain emotional resilience and professionalism.

Our ideal candidate will possess the following:

•    The ability to work a 24/7 rotating roster
•    Strong attention to detail and problem-solving skills
•    Completion of Year 10 or equivalent.

To be considered for entry into the selection process for this role, applicants must meet the following ‘key selection criteria’, which forms part of our merit-based recruitment process. Applicants are required to include a one-page summary with their application outlining how they meet each of the key selection criteria.

1.    Previous, recent, face-to-face customer service experience.
2.    Live within an acceptable distance from the station to support safety and effective fatigue management (circa 40km).
3.    Have the ability to exert up to 23kg of force on occasion (e.g. lifting items up to 10kg, squatting and/or bending, standing for extended periods). 
4.    Valid Drivers Licence.
5.    The ability to work a 24/7 rotating roster.
6.    Willingness and ability to travel to other stations along the line within the region, up to 80km from your home depot.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023 

The selection process will include aptitude assessments, a behavioural interview, and a medical risk category 3 + muscular skeletal check.

It is expected that all employees complete at least 12 months of continuous service in their current position before making an application for an alternate role. Employees who are in their probationary period at the time of application are ineligible to apply.

Initial enquiries can be made to Scott Payne, Talent Acquisition Business Partner on scott.payne@vline.com.au.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.  

We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women.

We are committed to providing a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage, please contact the Talent Acquisition Business Partner mentioned above, or email TalentSupport@vline.com.au for confidential support.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.    

To apply for this or other vacancies, please submit an up-to-date resume, and include a one-page summary outlining how you meet each of the key selection criteria, via the careers website at Internal Opportunities

It is recommended employees notify their current line manager when applying for alternate roles within V/Line.

Applications close: Friday 16th October at 5pm

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