Facilities Assistant

Job Summary

The Facilities Assistant supports the day-to-day operation, maintenance, safety, and upkeep of ICANN’s headquarters office facilities. This role is responsible for helping maintain a clean, safe, functional, and well-organized workplace while assisting with routine building maintenance, repairs, inspections, vendor coordination, and facility-related projects.

The ideal candidate is dependable, hands-on, organized, and comfortable responding to maintenance needs in a fast-paced office environment.

Key Responsibilities & Duties

• Perform routine inspections of office spaces, common areas, restrooms, mechanical areas, and other building facilities.
• Complete basic building maintenance and repairs, including minor plumbing, electrical, carpentry, painting, furniture and fixture repairs, and general maintenance.
• Respond promptly to facility maintenance requests and troubleshoot issues as appropriate.
• Identify maintenance, safety, and building issues and escalate more complex repairs to the Facilities Manager or qualified contractors.
• Assist with preventive maintenance activities for building systems, equipment, and fixtures.
• Coordinate access for contractors, service providers, and vendors as needed.
• Assist with monitoring and maintaining HVAC, lighting, plumbing, security, and other building systems.
• Help maintain inventory of maintenance supplies, tools, equipment, and office-related facility materials.
• Support office moves, furniture installations, workspace setups, and other facility projects.
• Assist with emergency preparedness, building inspections, and safety procedures.
• Maintain accurate records of maintenance activities, inspections, work orders, and vendor visits.
• Help ensure the facility complies with company safety policies and applicable building and workplace requirements.
• Maintain clean, organized, and safe maintenance and storage areas.
• Support recycling, waste management, and other facility sustainability initiatives.
• Provide front desk coverage and support as needed.
• Perform other facilities and building maintenance duties as assigned.

Required Knowledge, Skills, and Abilities (KSAs)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in facilities, building maintenance, property maintenance, or a related field.
• Experience supporting facilities in a corporate office or commercial building environment.
• Basic knowledge of building systems, tools, and maintenance practices.
• Experience using maintenance work-order or facilities management software.
• Proficiency with Microsoft Excel, Word, and PowerPoint and Adobe Acrobat Professional preferred.
• Ability to perform minor repairs and general maintenance tasks safely and effectively.
• Strong problem-solving and troubleshooting skills.
• Good organizational skills and attention to detail.
• Ability to prioritize multiple maintenance requests and respond to urgent issues.
• Strong communication and customer service skills.
• Ability to work independently while collaborating effectively with employees, vendors, and contractors.
• Ability to safely lift, move, and carry equipment, supplies, furniture, and other materials weighing up to 50 pounds, as required.

Education and Experience Requirements

• High school diploma or international equivalent.
• Minimum of three (3) years of related facilities maintenance experience.
• Basic knowledge of HVAC, electrical, plumbing, and building automation systems.
• Relevant trade training, certifications, or technical coursework.

Working Conditions & Physical Requirements

• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk and regularly required to sit.
• The employee is frequently required to talk or hear and use hands and arms to reach, handle, or feel.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• The employee may occasionally lift and/or move up to 50 pounds.
• Work location: Los Angeles, California.