Patient Access Scheduler I

SUMMARY:

The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.

ESSENTIAL FUNCTIONS:

·        Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems.

·        Verify insurance eligibility, benefits, and authorization requirements.

·        Register patients and ensure accurate demographic and financial data entry.

·        Provide patients with procedure preparation instructions and cost estimates.

·        Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.

·        Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts.

·        Document all insurance and authorization information in the registration system.

·        Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.

·        Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).

·        Adhere to HIPAA and organizational confidentiality standards.

·        Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:High school diploma or GED required; vocational training in medical office administration preferred.

EXPERIENCE:One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience.

LICENSURE OR CERTIFICATION:Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).

KNOWLEDGE, SKILLS, AND ABILITIES:

·        Knowledge of medical terminology, insurance plans, and scheduling protocols.

·        Strong communication and customer service skills.

·        Proficiency in EHR systems and scheduling software.

·        Ability to multitask and prioritize in a fast-paced environment.

·        Attention to detail and accuracy in data entry.

·        Basic computer and office equipment proficiency.