Customer Success Manager France

Are you passionate about building lasting relationshipsand ensuringcustomers achieve exceptional results? Do you thrive on drivingvalue for clients while contributing to the success of afast-growing scale-up that's transforming the logistics industry? If so, we have the perfect opportunity for you!

Logistics? Maybe not what you dreamed of as a kid. But building a fast-growing international SaaS scale-up that’s transforming how some of the world’s largest industrial companies operate? That’s a different story.

Peripass is atech company at heart. We build software that digitises and automates complex logistics environments for companies like Bridgestone, Alpro and Arcelor Mittal. These companies have hundreds of trucks (un)loading every month, and our SaaS platform helps them orchestrate that whole process. Peripass is a high-impact SaaS platform used in international enterprise environments.

As our Customer Success Manager France, you will play akey role in theentire customer journey.Since you will bethe voice of the customer within our company,you'll make a crucial contributionto the further development of the Peripass solution.

Your responsibilities:

• Youmanage the entire implementation of our solutionand keep track of scope, time and budget. On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.

• Youguide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself.

• You consistently maintain excellent customer success by being in close contact with your customersandensuringtheyreceive the maximum return on their investment in Peripass. To this end, you'll also cooperate closely with the Customer Support Advisor to solve more complex issues that customers face.

• You cantake initiatives to improve our processesin Customer Success, to make our customers even happier with Peripass.

• Youdrive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities.

• In this role, you will combinetravelling to clients around two days per week with working from home. We are looking for someone based in or nearParis, as it is a convenient base for travelling across France. You will also visit our Ghent headquarters every six weeks to connect with your colleagues.

What we offer:

• The opportunity to join afast-growing SaaS scale-up with strong ambitions.

• A broad Customer Success role with real ownership over customer retention, adoption, andgrowth.

• The chance to work closely with Enterprise customers and help them get maximum business value from Peripass.

• A direct impact on product development by bringingcustomer feedback back to Product and Engineering.

• Afun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.

• A competitiveremuneration package that corresponds with your remit in the company. Flexible working hours.

Probably by now, you already have a good idea of who are we looking for, but here are some pointers:

• You have at least a bachelor's degree, or equivalent experience, and you have atleast 5 years of relevant experience in a SaaS company.

• You get a kick out ofanalysing and optimising processes.

• Building a greatcustomer journey and seeing customers who are happy with your productis what makes you get out of bed in the morning.

• You can develop aprofessional, but also a warm and pleasant relationshipwith your client contacts.

• You'll be working with people in senior management, so you make sureyou know your stuff and you come to every meeting prepared. You canget your message acrossto all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …).

• You arediplomatic, but can be assertivewhen you have to.

• You see the importance ofInformation Security & Cyber Security and you act accordingly. Within Peripass we see these aspects as fundamental to our business, since our software automates critical parts of our clients' logistics processes.

• Excellentverbal and written communication skills in French & English are a must.