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People Services Team Leader
Boots
š¬š§ United Kingdom
On-site
Manager or above
2 days ago
- AI
- triage
- Equity
2 days ago
Not enough detail in this posting to match
Job Description
Contract: Full TimeLocation: Nottingham
What you'll be doing
As the People Services Team Leader, you will lead a dedicated team of People Services Administrators in Nottingham, ensuring the delivery of high-quality HR services. Your role is pivotal in managing colleague correspondence and day-to-day queries, while also driving improvements through AI-enabled automation and streamlining processes. By simplifying workflows and enhancing the colleague experience, you will contribute significantly to the overall efficiency of our People Services.
Key responsibilities
ā¢ Lead, coach, and support a team of People Operations Administrators, prioritising workloads and ensuring service levels are met.
ā¢ Own the quality and timely delivery of colleague correspondence, including letters and standard templates.
ā¢ Oversee day-to-day queries, ensuring effective triage and resolution.
ā¢ Identify and implement AI-enabled automation opportunities to enhance operational efficiency.
ā¢ Act as the first point of escalation for complex queries and sensitive correspondence.
ā¢ Maintain strong controls around colleague data and confidentiality, ensuring compliance with policies.
ā¢ Review and standardise existing processes to improve quality and efficiency across People Operations.
ā¢ Use data and reporting to monitor demand and productivity, taking action to improve service delivery.
What you'll need to have (our must-haves)
ā¢ Experience leading or coordinating a team within HR operations or a shared service environment.
ā¢ Strong written communication skills with a focus on quality control.
ā¢ Familiarity with AI solutions and automation tools to improve operational processes.
ā¢ Proficient in using HR systems, case management tools, and Microsoft Office.
ā¢ Organised and proactive, with the ability to manage changing demands effectively.
ā¢ Understanding of confidentiality and data protection principles.
It would be great if you also have
ā¢ Experience in implementing workflow improvements and standardised processes.
ā¢ Knowledge of additional HR systems or case management tools.
ā¢ A background in coaching or mentoring team members.
ā¢ Familiarity with data analysis and reporting tools.
Where your brilliance can take you
In this role, you will have the opportunity to develop your leadership skills and make a tangible impact. As you drive improvements and implement innovative solutions, you can explore various career pathways within the People Function, potentially advancing to senior leadership roles or specialist AI enablement roles. Your contributions will not only enhance your professional growth but also help shape the future of our People Services team.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits schemeĀ including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whatās next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Ā
- Level: Level 6
- Business area: Support Office
- Function: HR
- Hours per week: 37.5
- Shift Pattern to display to candidates (displayed externally). Please select one:: Weekdays
- Latitude,longitude 1: 52.927182,-1.183948
- Airport: No
- Company: Non Stores
- Division: Non Stores
- Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
- Area: East Midlands (non stores)
- Job Code: FIO Team Leader
- Store: Nottingham Support Office
- Req Posted Date: 01-Oct-2026
People Services Team Leader Ā· Boots