Part-Time, Seasonal, PA Wilds Community Connector - Leonard Harrison State Park

Summary

PA Wilds Community Connectors are considered the front line to a positive and memorable experience while visiting Leonard Harrison State Park.  Their role is to enhance a visitor’s experience by providing top-notch customer service relating to PA Wilds Conservation Shop activities and general park/facility questions while encouraging the exploration of the surrounding community and PA Wilds region.  

Essential Functions

• Engage directly with customers by telephone, electronically, or face-to-face
• Communicate with guests visiting the center, answering questions about the artisan product assortment, attractions, the surrounding community, and the PA Wilds region
• Manage inventory and prepare merchandise for purchase
• Assist the store manager with developing designs using the PA Wilds logo
• Operate an iPad, point-of-sale system, and laptop computer
• Open and close cash registers, perform tasks such as counting money, balancing cash drawers, and preparing deposits
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Must handle and resolve customer inquiries and complaints
• Assist with PA Wilds Center programs and projects as needed
• Frequently move about the retail space to help customers, stock items, clean displays, etc.  
• Must be able to remain in a non-stationary position 50% of the time
• Frequently moves stock weighing up to 40 pounds across the facility from the stocking area to the retail space

Nonessential Functions

• Provide feedback on the efficiency of the customer service process with management
• As necessary, direct requests and unresolved issues to the designated resource
• Frequently clean shelves, counters, and tables, and reset merchandise displays
• Occasionally ascends/descends a ladder to stock products and supplies

Job Specifications 

• High school diploma, general education degree or equivalent OR current high school students of at least 16 years 
• Knowledge of customer service principles and practices
• Knowledge of e-commerce platforms 
• Familiarity with iPad 
• Knowledge of both Windows and IOS  
• The ability to work without supervision 

Key Competencies

• Interpersonal, listening, and communication skills - verbal and written 
• Attention to detail and accuracy
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance
• Knowledge of the local community and the PA Wilds region
  
• Must be able to work in a fast-paced environment

This job description is subject to change at any time.

This position is Part-Time, Hourly, Non-Exempt.
This is a seasonal position, with the majority of the hours scheduled between May and October.
Schedules include a variety of day and weekend hours.

PA Wilds Conservation Shops are gift shops run by the PA Wilds Center for Entrepreneurship (PA Wilds Center), a 501(c)(3) nonprofit. The official registration and financial information of PA Wilds Center may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.

Our physical and online stores focus on locally-made and value-added products so visitors can take home a piece of the Pennsylvania Wilds while making a difference! PA Wilds Conservation Shop purchases have a ripple effect on the local economy while also supporting our nonprofit mission to integrate conservation and economic development in a way that strengthens and inspires communities in the Pennsylvania Wilds.

PA Wilds Center is an Equal Opportunity Provider.