Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)

About the Role

We’re hiring aHead of Client Operations to own everything that happensafter a client signs — from campaign performance to retention and results.

This is a high-ownership role where you’ll manageclient relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.

If you’ve operated infast-growing startups, understandcold email and lead generation, and can take full accountability for outcomes — this role is for you.

Responsibilities

Client Relationship Ownership

• Act as the primary point of contact for20–30 active clients
• Lead client check-ins, manage expectations, and handle ongoing requests
• Proactively identify risks and prevent churn
• Ownclient satisfaction, retention, and long-term success

Campaign Performance & Optimization

• Diagnose and fixunderperforming cold email campaigns
• Troubleshootdeliverability issues, list quality, and low-converting copy
• Review and QA campaigns before launch
• Continuously optimize campaigns forperformance and results

Processes, Systems & Documentation

• Build and refinedelivery processes and documentation
• Create scalableplaybooks and workflows
• TrackSLAs, client health metrics, and performance standards

Cross-Functional Collaboration

• Work closely withdevelopers on technical and infrastructure issues
• Coordinate with theoutreach team on execution and optimization
• Report directly to the founder onclient health, risks, and performance

Requirements

• Experience leadingclient operations, account management, or delivery in a startup environment
• Strong background incold email, lead generation, or outbound campaigns
• Hands-on expertise in:
• Cold email strategy
• Copywriting
• Deliverability and inbox placement
• Campaign optimization
• Ability to personallywrite and improve campaign copy
• Technical understanding ofAPIs, automations, and data workflows
• Experience usingAI tools for day-to-day operations and optimization
• Strong problem-solving skills and ability to operate infast-changing environments
• Comfortable workingremote with U.S. client time zones

Nice to Have

• Experience inhigh-growth startups or early-stage companies
• Experience managing multiple client accounts simultaneously
• Familiarity with outreach tools and campaign infrastructure

Tools & Tech

• Cold email platforms and outreach tools
• CRM and campaign management tools
• AI tools for content, analysis, and optimization
• Automation tools and API integrations

Why Join

• Ownend-to-end client operations and campaign performance
• Work directly with the founder in a high-impact leadership role
• Operate in afast-growing startup environment
• Opportunity to build and scalesystems, processes, and playbooks
• Fully remote role with high ownership and autonomy

What Success Looks Like

• Highclient retention and low churn
• Strongcampaign performance and deliverability outcomes
• Consistent, high-qualityclient experience and satisfaction
• Scalable and efficientdelivery systems and processes

Apply Now

If you’re aHead of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.

Apply now and help scale high-performing client operations in a fast-growing environment.