Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)

About the Role

We’re hiring aHead of Client Delivery to own thefull post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.

This is a senior, hands-on role where you’ll leadclient delivery, manage implementations, and ensure measurable outcomes using modernAI-driven and GTM systems.

If you’ve ledclient success, implementation, or solutions delivery in fast-moving environments, and can balancestrategy with execution, this role is for you.

Responsibilities

Post-Sales Delivery & Implementation

• Own theend-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
• Ensure clients achievemeasurable outcomes and time-to-value
• Oversee multipleclient implementations while maintaining quality and timelines

Client Ownership & Accountability

• Act as the primary owner forclient success, satisfaction, and retention
• Serve as atrusted advisor to client stakeholders
• Managecomplex escalations and lead resolution strategies

Technical & GTM Enablement

• Partner withSales, Product, and Engineering on implementations and custom use cases
• Translate business goals intotechnical workflows and execution plans
• EnsureGTM systems, automation, and integrations are optimized

Process Building & Optimization

• Build and refineclient delivery processes, playbooks, and SOPs
• Identify risks early and proactivelyprevent delivery issues
• Help scale theClient Delivery and Success function

Leadership & Collaboration

• Align cross-functional teams acrossdelivery, product, and go-to-market
• Contribute tolong-term strategy for retention and expansion
• Drive continuous improvement throughdata, feedback, and insights

Requirements

• Senior-level experience inClient Success, Implementation, Solutions Engineering, or GTM roles
• Strong understanding ofGTM systems, automation workflows, and integrations
• Experience working directly with clients inhigh-stakes, outcome-driven environments
• Strong communication skills with bothtechnical and non-technical stakeholders
• Proven problem-solving andrisk management capabilities
• Comfortable workingremote during U.S. business hours

Nice to Have

• Experience withAI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
• Experience scalingclient delivery or post-sales functions
• Experience managingcomplex technical implementations and integrations
• Bachelor’s degree inBusiness, Engineering, Computer Science, or related field

Tools & Tech

• GTM and automation tools
• AI platforms (ChatGPT, Claude, Clay)
• CRM and client delivery systems
• Integration and workflow tools

Why Join

• Own and leadclient delivery and success at scale
• Work at the intersection ofAI, automation, and GTM systems
• Direct impact onclient outcomes, retention, and growth
• High-ownership leadership role in a fast-growing environment
• Fully remote role with strategic influence and execution responsibility

What Success Looks Like

• Strongclient onboarding and implementation success rates
• Fastertime-to-value and adoption milestones
• Highclient satisfaction and retention
• Reduced delivery risks and escalations
• Growth throughaccount expansion and long-term client success

Apply Now

If you’re aHead of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.

Apply now and help build a high-performing, client-focused delivery function.