Patient Services Representative

About Fertility & Surgical Associates of California

At Fertility & Surgical Associates (FSAC), our mission is to blend state-of-the-art technology with personalized and compassionate care to achieve the highest pregnancy rates possible. We strive to offer the most time- and cost-effective infertility treatments available in a friendly, intimate office and surgical setting. We are deeply committed to making this journey as comfortable and successful as possible for every patient, and our goal is to earn their trust and confidence every step of the way.

The Role

FSAC is a fast-paced, high-volume infertility medical offices located inSanta Monica & Encino. We are seeking a friendly, organized, and detail-orientedPatient Services Representative to join our close-knit team of office team of 5 total members. You’ll be a vital part of the patient experience from the moment someone walks through our doors or picks up the phone — and your warmth, accuracy, and professionalism will make a real difference in some of the most meaningful moments of our patients’ lives.

The ideal candidate is a fast learner who thrives in a high-demand, patient-facing environment, is comfortable rotating between front desk check-in and switchboard duties, and brings strong computer skills and attention to detail to everything they do.

What You’ll Do

• Answer and direct high-volume phone calls with professionalism and warmth
• Schedule patient appointments and coordinate surgery scheduling and authorizations
• Take accurate messages and relay them promptly to the appropriate staff
• Prepare charge slips and accurately document patient charge tickets
• Pull, file, and manage patient charts
• Handle general office tasks including filing, faxing, copying, and scanning
• Assist medical and administrative staff with day-to-day operations
• Maintain strict patient confidentiality and ensure HIPAA compliance at all times
• Provide exceptional customer service to every patient and visitor
• Rotate between front desk check-in and switchboard responsibilities as needed

What We’re Looking For

• High School Diploma or higher
• Minimum 2 years of experience in a medical office setting preferred
• Experience with medical records and surgery scheduling highly preferred
• Proficient in medical office software and EHR systems
• Strong computer skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to problem-solve and use sound judgment in a fast-paced environment
• A reliable team player who works well in a small, collaborative department

Schedule

This is a full-time, in-person position working out of two locations: Santa Monica and Encino. The schedule is Monday through Friday 7:00am - 3:30pm with some rotating weekends and holidays. On Mondays, Wednesday, and Fridays, you will be in the Santa Monica location, with Tuesdays and Thursdays in Encino. You may have the opportunity to also be the front desk backup at our Thousand Oaks location, should a need arise. 

Benefits

FSAC offers full-time employees a comprehensive benefits package, including:

• Medical & Dental Insurance
• 15 Vacation/PTO days
• 7 Paid Holidays per year
• 401(k) Profit Sharing Plan

Join Us

At FSAC, every role matters. Our Patient Services team is often the first and last impression a patient has of our practice, and we take that seriously. If you’re a warm, detail-oriented professional who wants to be part of a team that truly changes lives, we’d love to hear from you.