Patient Service Specialist

Come join the team at Maine Eye, home to Maine’s #1 Surgery Center for 2026 and proudly recognized among the top surgery centers in the nation!

NO NIGHTS and NO WEEKENDS!

Are you a people person who enjoys helping others and providing exceptional customer service? Maine Eye is looking for a friendly, professional, and dependable Medical Receptionist to join our team.

Healthcare experience is not required—we provide on-the-job training! If you have experience in customer service, reception, retail, hospitality, healthcare, or another people-focused environment we want to hear from you.

The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing, and directing patients at the central check-in station, and providing warm and inviting atmospheres for all who enter the practice. This position works normal business hours Monday – Thursday 7:30 AM – 4:30 PM and Friday 7:30 AM – 4:00 PM. Flexibility within the schedule is needed from time to time to meet business goals and provide exceptional patient service.

Responsibilities include and are not limited to:

• Greet patients, visitors, and vendors upon arrival, ensuring a welcoming and friendly environment.
• Efficiently check-in patients using office procedures, confirm all required information is accurately entered into the system.
• Verify and update patient information in the Practice Management system.
• Verify and update insurance information in the Practice Management system.
• Check the required PCP referrals, confirm their validity.
• Ensure POA and Minor Proxy Authorization documentation is on file, as necessary.
• Collect copays and outstanding balances due at the time of service.
• Obtain signatures for consents and authorizations.
• Address questions, concerns, and feedback promptly and professionally.
• Educate patients about office hours, policies, and services offered.
• Direct patients and visitors to appropriate locations or staff members for further assistance
• Perform clerical tasks such as data entry, answering the phone, making copies, and collecting necessary paperwork.
• Operating computer, photocopier, and fax machine
• Using knowledge of insurance and referral requirements to accomplish daily tasks
• Using knowledge of POAs and Guardianship to perform duties
• Using proper grammar, spelling, and punctuation to type patient information and messages for physicians and staff
• Other duties as assigned by supervisor.

Requirements:

• Demonstrate and exemplify all MEC core values:Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
• Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
• Ability to communicate and speak clearly and concisely.
• Exceptional customer service skills
• Ability to exercise judgement, initiative, and possess critical thinking skills.
• Professional communication with internal and external contact and patients.
• Diligence and accuracy in a fast pace, multi-tasking environment is essential.

Experience Requirements:

On the job training provided.

Educational Requirements:

High school diploma or equivalent required.

Pay Range:

$18.00 - $26.38

Benefits & Perks

At Maine Eye, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Benefits available to eligible employees may include:

• Medical and Dental Insurance
• 401(k) Retirement Plan with company match up to 5%
• Company Profit Sharing
• Paid Time Off (PTO)
• 9 Paid Holidays plus a Floating Holiday
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability
• Long-Term Disability
• HSA with Company Contribution
• FSA, LPFSA, HRA & Dependent Care Accounts
• Pet Insurance
• Professional Development Opportunities
• Employee Discounts
• Wellness Benefits
• Employee Recognition Program
• And More!

Why Maine Eye?

At Maine Eye, you’re more than the person checking patients in—you’re an important part of creating a welcoming and positive experience from the moment a patient walks through our doors. Daytime hours. No nights. No weekends. On-the-job training.

Whether you already have healthcare experience or are looking for an opportunity to start a career in healthcare, we want to hear from you.

Ready to join Team MEC? Apply today!