Patient Navigator

Job Title:Patient Navigator / Medical Assistant

Location: Sheridan Community Hospital, Sheridan, MI

Type: Full-Time Monday-Friday

Sheridan Community Hospital – Sheridan, MI

About Us:

Sheridan Community Hospital is seeking a compassionate, organized, and motivated Patient Navigator/Medical Assistant to join our team. This position works closely with patients, families, providers, and community resources to coordinate care and help patients successfully navigate their healthcare needs.

Position Summary:

The Patient Navigator/Medical Assistant supports a team-based approach to care focused on improving health outcomes and providing coordinated, high-quality, patient- and family-centered care.

Responsibilities:

• Contact patients following hospital and emergency department discharges to assist with follow-up care and appointments.
• Conduct patient assessments, including PHQ-9 and Social Determinants of Health (SDOH) screenings.
• Serve as a patient advocate and help identify healthcare and social needs.
• Coordinate care among patients, families, physicians, advanced practice providers, specialists, payers, and community resources.
• Assist patients and families with managing chronic health conditions and improving health literacy.
• Develop and monitor individualized care plans in collaboration with patients, families, and providers.
• Connect patients with appropriate medical, specialty, and community resources.
• Support ACO/PCMH care coordination and population health initiatives.
• Participate in quality improvement initiatives and monitor established quality and patient safety measures.
• Maintain accurate documentation within the electronic health record.
• Maintain patient privacy and confidentiality in accordance with HIPAA requirements.
• Participate in required Care Management training, meetings, and professional development activities.

The position serves as a key contact and resource for patients and their families throughout the care coordination process.

Qualifications

Qualifications:

• High school diploma and graduation from a Medical Assisting program required.
• Associate degree preferred.
•  2+ years of clinical experience as a Medical Assistant, CNA, or similar clinical role preferred.
• 2+ years of clinical informatics or similar experience preferred.
• Knowledge of medical practice operations and basic patient care.
•  Excellent written and verbal communication skills.
•  Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and work within multiple electronic medical record systems.
• Strong attention to detail, problem-solving skills, and the ability to work effectively as part of a healthcare team.

We're looking for someone who genuinely enjoys helping people and can build strong relationships with patients, families, providers, and coworkers. The ideal candidate is organized, dependable, comfortable managing multiple priorities, and committed to protecting patient privacy while providing excellent service.

Why Sheridan Community Hospital?

At Sheridan Community Hospital, you'll be part of a close-knit rural healthcare team committed to providing compassionate, high-quality care to our community. We value teamwork, accountability, continuous improvement, and employees who take pride in making a difference for our patients.