Patient Access Rep- FT- 1702

Job Summary:     

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

Essential Values-Based, Leadership and Management Competencies:

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.

• Servant Leadership: Demonstrates competence in serving others and prioritizing their needs. 
• Excellence: Demonstrates competence in striving for the highest quality in all aspects of work. 
• Respect: Demonstrates competence in respecting others and valuing their contributions. 
• Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity. 
• Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare. 
• Community: Demonstrates competence in fostering a sense of community and collaboration. 
• Education: Demonstrates competence in promoting continuous learning and development. 

ESSENTIAL FUNCTIONS:

• • Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
  • Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
  • Processes inpatient admissions and prepares proper documentation for services where applicable.
  • Accepts patient payments and records appropriately.
  • Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
  • Advise patients regarding insurance coverage and estimate patient’s responsibility.
  • Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
  • Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

ADDITIONAL RESPONSIBILITIES:

• Perform other functions as required.

KNOWLEDGE/SKILL/ABILITIES:

• Basic computer knowledge
• Basic medical terminology
• Good typing skills

AGE-RELATED COMPETENCIES:Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

ENVIROMENTAL CONDITIONS:Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

Qualifications

MINIMUM POSITION QUALIFICATIONS:    

• Education – High school diploma or equivalent.
• Work Experience –Customer service experience preferred, good communication skills required.
• Training – N/A
• License/Certification – N/A