Patient Access Admitting

Primary Purpose: To accurately process all hospital Registrations/ Admissions in a timely and organized manner striving for the best customer service possible.

Formal Policy-Setting Responsibilities: No formal responsibility.  The policies associated with the job’s purpose and essential responsibilities are set by others.

Routine Decision Making: Determines what area the patient must report to and in what admitting classification they are put in.  

Formal Supervisory Responsibility: No formal supervisory responsibility.

Unusual Working Conditions: None

Essential Responsibilities and Tasks

Accurately collects demographic and Insurance information from patients or their responsible party and processes paperwork necessary for registration to Emergency, Inpatient, and Outpatient settings. (55% of time)

• Treats each customer as the most important person and handles paperwork in a timely manner.
• Displays communication skills by listening to customers and hospital staff, speaking in a clear and friendly way over the phone and face to face.               
• Checking patients in and out when they arrive for medical appointments.              
• Need to stay organized as each customer that is registered creates a paper trail that needs to be accurate and in order.               
• Obtains signatures for consent of treatment on all patients at time of registration and makes sure the patient is aware of their rights and responsibilities.
• Documenting insurance information, personal information, payment methods and other important patient information. 
• Updating patient files and appointment information accurately.

  Co-pay collections (5% of time)                                                               

• Attempts to collect co-pays on all patients according to policy and procedure and insurance estimates.                                    
• Always treats customers courteous and professional if questions or problems arise.
• Handle all payment inquiries and provide receipts to patient.
• Daily Reconciles cash drawers at end of shift.       

  Benefit and insurance verifications (35% of time)                                                          

• Verify insurance(s) eligibility on all patients during the registration and pre-registration process.

 Other duties as assigned (5% of time)

ESSENTIAL PHYSICAL REQUIREMENTS

• Sedentary Work: Lifting 10# maximum and occasionally lifting and/or carrying such articles as 

            dockets, ledgers and small tools.  Jobs are sedentary; if walking and standing are required only 

            occasionally.                                                         

PHYSICAL DEMANDS 

• Pushing:  Exerting force upon an object so that the object moves away from the force (including slapping, striking, kicking, and treadle actions).                                                                      
• Hearing:  Ability to determine audible communication.                                                   
• Stooping:  Bending the body downward and forward by bending the spine at the waist.
• Kneeling:  Bending the legs at the knees to come to rest on the knee or knees.
• Crouching:  Bending the body downward and forward by bending the legs and spine.                       
• Reaching:  Extending the hands and arms in any direction.                                                             
• Fingering:  Picking, pinching, or otherwise working with the fingers primarily (rather than with the whole hand or arms as in handling).
• Repetitive Motions:  Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.                                
• Seeing:  Obtaining impressions through the eyes of the shape, size, distance, motion, color or other characteristics of objects.                             
• Acuity, far - clarity of vision at 20 feet or more.   
• Depth perception - ability to judge distance and space relationships so as to see objects where and as they actually are.                                                       
• Color vision- the ability to identify and distinguish colors.

WORKING CONDITIONS 

• Inside:  Fully on site. Worker spends approximately 75% or more of time inside.                                                            
• Infectious Disease:  Risk of exposure to biohazard us materials, blood, body fluid contamination. 

Qualifications

Education and Certification/ Registration required for the Position: High school education.

Required Knowledge:  Insurance and general PC knowledge, medical terminology.

Required Skills and Ability: Excellent communication skill; problem solving; organizational skills; proficiency in keyboarding/computer use, multitasking, critical thinking skills.  Deal effectively with emotionally charged situations.