LikeRemoteSupport Manager (m/f/d)
from 🌏 Worldwide
- Your Equipment: Choose between a MacBook or Surface
- Flexible Work: Option for remote work within a flexible 38-hour week
- Ergonomic Workspace: Height-adjustable desk
- Individual Support: Customized mentoring and regular feedback
- Drinks & Snacks: Available at all times
- Exceptional Team Spirit: Professionalism meets fun—experience New Work with us
- Secure Position: In a crisis-proof, innovative, and growth-oriented company
- Further Benefits: Subsidy for company pension scheme and occupational disability insurance, team events, open work culture, and room for personal initiatives
- And muchmore...
Do you spot challenges before they become real problems? Do you see support as more than just working through tickets — as a chance to create structure, improve processes, and deliver lasting solutions? Are you excited to take ownership in a growing SaaS company and use AI tools to work smarter? Then we’d love to hear from you.
- You are the main point of contact for support topics in theUDI space
- You manage incoming requests in a structured way, set the right priorities, and ensure reliable follow-up
- You assess requests and error patterns carefully, resolve issues independently where possible, or route them through the right dispatching process to the appropriate internal teams
- You make sure tickets are handled transparently, tracked properly, and closed reliably
- You keepSLA requirements in view and make sure customer-specific expectations are taken into account
- You work closely with colleagues across Consulting, Product, and Tech to create sustainable solutions
- You identify recurring support cases early, turn them into improvement opportunities, and provide structured feedback to Product and Consulting
- You document solutions, best practices, and relevant knowledge in a practicalknowledge base, helping to build scalable processes
- You useAI tools where they create real value — for example in documentation, analysis, knowledge sharing, or making workflows more efficient
- You bring experience in technical support, application support, support operations, or customer service with a technical focus in a SaaS-related environment
- You have a technical background, for example through training in application development, or comparable hands-on experience
- You understand how software systems work and can assess requests, error patterns, and bugs in a structured way
- You work in an organized and reliable way, with a strong attention to quality
- Clear communication, acting appropriately for different audiences, working proactively, and keeping track of multiple topics at the same time come naturally to you
- You are fluent in German and English and are excited to integrate AI tools actively and meaningfully into your daily work
Would you like to learn more about us? Then click here:Career at p36
We look forward to getting to know you!
