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P-Member Solutions Specialist
SearchPros
🇺🇸 United States
On-site
1 day ago
$26.25 / hour
- Windows
- Pension
1 day ago
Not enough detail in this posting to match
Schedule: Monday - Friday, 40 hours/week
100% Onsite
Candidates must live within a reasonable commuting distance of the communities which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.
We are unable to sponsor or assume sponsorship of employment visas forthis position. Candidates must have current authorization to work in the U.S.(no sponsorship available).
Summary
:
Member Solutions Specialist
is responsible for performing collection and loss mitigation activities associated with delinquent member accounts in a manner consistent with the mission . This includes direct internal and external member support for deposit, consumer loan, and mortgage and credit card accounts. This role uses various strategies, systems and vendors as circumstances warrant to recapture delinquent dollars, reduce loss and proactively offer assistance to members to reduce delinquency.
Profile:
Provides excellent internal and external member support through allchannels with a focus on first-contact-resolution and problem solving fordelinquent accounts and inquiries.
Follows regulatory, GSE/investor, TCU, agency, and departmentguidelines, policies, and procedures when handling all collection andloss mitigation functions.
Performs assigned collection and loss mitigation duties including directmember contact through all approved channels to meet or exceeddepartment goals.
Uses consultative approach to assess and address a complex range ofmember a member's financial condition.
Identifies opportunities to deepen the member relationship by promotingand educating members around all products and services based on themember contact reason.
Manages reports, deadlines, and compliance requirements related tothird party vendors.
Suggests improvements to processes and policies to improve efficiency,accuracy, and member experience.
Based on experience, manages processes and inquires related torepossession, bankruptcy and system testing.
Utilizes proven decision making skills when handling exceptions topolicies and procedures within assigned authority levels.
Participates in ongoing training programs and maintains up-to-dateinformation and working knowledge of all Credit Union products,services and promotions.
Coaches, mentors, and trains junior or less seasoned staff as needed.
10/2/26, 2:18 PM
1/3
Based on knowledge and experience, accountable for accurate andtimely executive reporting aligned to areas of responsibility.
Skills:
Sound understanding of credit union products and services.
Working knowledge of the Fair Debt Collection Act, Rees Levering andrelevant regulatory guidelines
Ability to work independently and motivated to achieve goals withminimal supervision.
Effective and professional verbal and written communication skills.
Ability to self-direct, use independent judgment and multi-task withproficiency.
Detail oriented, with strong analytical and organizational skills.
Proficiency with Microsoft Office for Windows.
Experience and Education
:
Member Solutions Specialist
Reports directly to assigned Member Solutions departmentmanagement.
Normally receives general instructions on routine work, and detailedinstructions on new assignments.
HS Diploma and a minimum 4 years of collections experience or relatedexperience.
Knowledge of Fair Debt Collection Act required.
Senior Member Solutions Specialist
Reports directly to assigned Member Solutions (Collections) departmentmanagement.
Normally receives little instruction on day-to-day work, and generalinstructions on new assignments.
HS Diploma and a minimum 5 years collections and loss mitigation orrelated experience.
Knowledge of Fair Debt Collection Act and Rees Levering required.
Compensation
:
Our compensation philosophy considers various factors, including the scopeand responsibilities of the position, as well as a candidate's experience,education/training, and key skills.
***This is a temporary position and will be payrolled through a third-partyagency. ***
***Benefits are not offered for temporary positions. ***
Travis Credit Union is an Affirmative Action Employer
EOE / Individuals with Disabilities / Veteran Status
Ability to pass Background, Drug Screen and if applicable Medical Screenings (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available.
P-Member Solutions Specialist · SearchPros