Senior Service Administrator Global Grade 07

Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.

• Open work orders and order parts. Close work order on job completion.

• Invoice external customers and process invoices to debtors.

• Create and accept quotes.

• Check credit limits and equipment history.

• Effectively manage work in progress

• Capture, process and analyse job costing elements (Labour,travel,expenses, bought outs, SIMS,hours)

• Accurately capture relevant data from external and internal customers

• Generate purchase orders for internal and external suppliers

• Accurately capture labour hours worked by the service employees

• Follow up with external and internal customers and suppliers to ensure complete information and data capture

• Resolve internal and external customer as well as supplier queries

• Accurately control relative end-to-end processes

• Maintain relevant administrative environment

• Accurately invoice customers for work completed

Qualification, Experience and Competencies

• Grade 12

• Two years relevant administration experience

• An understanding of relevant CS processes

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.

• Open work orders and order parts. Close work order on job completion.

• Invoice external customers and process invoices to debtors.

• Effective communication

• Effective self-management and performance ownership

• Create and accept quotes.

• Check credit limits and equipment history.

• Effectively manage work in progress

• Capture, process and analyse job costing elements (Labour, travel, expenses, bought outs , SIMS, hours)

• Accurately capture relevant data from external and internal customers

• Generate purchase orders for internal and external suppliers

• Accurately capture labour hours worked by the service employees

• Follow up with external and internal customers and suppliers to ensure complete information and data capture

• Resolve internal and external customer as well as supplier queries

• Accurately control relative end-to-end processes

• Maintain relevant administrative environment

• Accurately invoice customers for work completed.