Outpatient Clinics Manager

Position: Outpatient Clinics Manager

Schedule: Full Time

Reports To: Vice President of Operations

Location: Sheridan, Michigan

Join Our Team

Sheridan Community Hospital is looking for a compassionate, organized, and service-minded Outpatient Clinics Manager to lead the daily operations of our rural health and specialty clinic teams. As a rural Critical Access Hospital, we take pride in knowing our patients, supporting our neighbors, and providing high-quality care close to home.

This is a wonderful opportunity for a healthcare leader who enjoys building strong teams, improving patient access, supporting providers, and creating a welcoming experience for patients and families. If you are energized by community-based healthcare and want to make a meaningful difference in a close-knit environment, we would love to meet you.

About the Role

Leadership & Operations

• Oversee daily operations of assigned outpatient clinics, including rural health clinics, provider practices, and specialty services.
• Support clinic staff, providers, and patients by promoting efficient workflows, timely access to care, and a positive experience.
• Help create a culture of teamwork, accountability, kindness, professionalism, and excellent customer service.

What You’ll Do

• Lead and support clinic supervisors, clinical staff, and support staff.
• Coordinate staffing, scheduling, patient flow, and provider templates to improve access and efficiency.
• Partner with physicians, advanced practice providers, nursing leadership, Revenue Cycle, Quality, Infection Prevention, Human Resources, Finance, IT, and Marketing.
• Monitor clinic performance, patient satisfaction, no-show rates, referral processing, charge capture, and productivity metrics.
• Support regulatory compliance, survey readiness, staff education, policy adherence, and quality improvement initiatives.
• Coach, mentor, and engage staff while helping build a workplace where people feel valued and supported.

Qualifications

What We’re Looking For

• A collaborative leader who communicates clearly and respectfully.
• Someone who enjoys improving processes, solving problems, and supporting both patients and staff.
• A manager who understands the importance of access, quality, service, compliance, and financial stewardship in healthcare.
• A warm, approachable professional who is comfortable working in a rural community hospital setting.

Minimum Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or a related field; or Associate’s degree in Nursing with five or more years of clinic experience.
• Minimum of three years of healthcare supervisory or management experience.
• Experience in a physician practice, outpatient clinic, ambulatory care, or similar healthcare setting.
• Strong organizational, communication, leadership, and problem-solving skills.

Preferred Qualifications

The following qualifications are helpful, but not required:

• Rural healthcare or Critical Access Hospital experience.
• Current Michigan RN license.
• Master’s degree in Nursing, Healthcare Administration, Business Administration, or a related field.
• Experience with electronic medical records, practice management systems, revenue cycle processes, or quality improvement.