LikeRemoteOperations Manager for Property Management
🇵🇠Philippines
Management
Finance
Design
Customer Support
Operations Manager for Property Management
from 🇵🇠Philippines
Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
AtOurAssistants, we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more atourassistants.com.
About the Role
We are seeking asenior-level Property Management Operations Manager with a strongBusiness Process Improvement (BPI) background and aproven track record of scaling property management operations.
This role will function as both aprimary operations assistant to U.S. leadership and amid-level people manager, overseeing a growing remote team of Virtual Assistants acrossleasing, accounting, customer support, and maintenance coordination.
Key Responsibilities
Operational Leadership & Team Oversight
Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).
Monitor daily productivity and workflow across departments.
Review end-of-day reports and conduct random audits to ensure quality and consistency.
Proactively identify performance gaps and operational risks before escalation.
Business Process Improvement & KPI Development
Design, implement, and maintainKPIs, scorecards, and performance dashboards.
Build audit frameworks for quality control, compliance, and efficiency.
Standardize workflows across leasing, accounting, maintenance, and customer support.
Establish clear SOPs, escalation paths, and accountability structures.
People Management & Coaching
Conduct regularone-on-one coaching sessions with team members.
Deliver peer-to-peer performance coaching when needed.
Train, mentor, and develop team leads and high-potential VAs.
Foster a culture of ownership, transparency, and continuous improvement.
Systems & Tools Optimization
Manage and optimize current tools includingAppFolio, Asana, Google Drive, and Dialpad.
Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability.
Ensure systems support KPI tracking, reporting, and operational efficiency.
Leadership Support & Strategic Execution
Act as a trusted operational partner to U.S. leadership.
Translate leadership goals into executable workflows and measurable outcomes.
Support scaling initiatives with data-driven insights and process recommendations.
Qualifications & Requirements
8+ years of hands-on team leadership experience, including managing teams of25+ people.
Proven experiencescaling property management operations or similar service-based organizations.
Strong background inBusiness Process Improvement (BPI), operations management, or continuous improvement.
Demonstrated ability to design and implementKPIs, audits, SOPs, and performance systems from scratch.
Deep understanding of property management workflows (leasing, accounting, maintenance, resident support).
Experience managing remote teams and driving accountability in distributed environments.
High-level proficiency withAppFolio, task management tools (Asana), and collaboration platforms.
Strong analytical, communication, and leadership skills.
Additional Requirements
Must be currently residing in thePhilippines orLatin America.
Must have astable internet connection and aremote-ready workstation.
Compensation and Benefits
Competitive salary based on experience
Permanent remote work setup
Opportunity to shape and scale operations at a leadership level
Direct exposure to U.S. executive leadership
High-impact, long-term role with growth potential
