Automotive BDC Administrator

Dealership:

Wilde Toyota

Hiring: BDC Administrator

• Pay: To Be Discussed during in-person interviews
• Schedule:We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
• Reports to: Sales Manager
• Onsite in Waukesha Wisconsin

Why Join Our Team?

Why Join Our Team

Join Milwaukee's #1 volume Toyota dealership and build your career with a team known for strong customer loyalty, and quality service.

Wilde Toyota has served the Milwaukee area since 1977 and is a Toyota President's Award-winning dealership. You'll work alongside experienced Sales, Service, and Parts professionals while gaining access to training, resources, and career opportunities through Lithia & Driveway.

It's a dealership with the customer traffic, team support, and tools to help you succeed and grow.

What You'll Do

• Support customer relations processes that improve the dealership experience and customer retention.
• Partner with store leadership to identify opportunities and implement continuous improvement plans.
• Maintain accurate customer information for follow-up, and retention efforts.
• Stay current on dealership products, pricing, promotions, and manufacturer programs.
• Use phone, email, and dealership systems to follow up with customers and schedule appointments.
• Respond to customer questions and concerns, resolving issues when possible and escalating complex concerns to leadership.
• What You'll Do
  • Support customer relations processes that improve the dealership experience and customer retention.
  • Partner with store leadership to identify opportunities and implement continuous improvement plans.
  • Maintain accurate customer information for follow-up, and retention efforts.
  • Stay current on dealership products, pricing, promotions, and manufacturer programs.
  • Use phone, email, and dealership systems to follow up with customers and schedule appointments.
  • Respond to customer questions and concerns, resolving issues when possible and escalating complex concerns to leadership.
  • Connect with current and prospective customers through inbound leads, previous customer lists, referrals, service customers, and other dealership opportunities.

  What You'll Bring

  • 1+ years of experience in customer service, sales support, or a related customer-facing role.
  • 1 + Experience using computers, email, and customer management systems.
  • 1+ Experience entering and maintaining accurate customer information.
  • 1+ Experience communicating with customers by phone.
  • Basic math skills.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site attotalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.