Key Account Manager – Enterprise Strategy & Customer Growth

About us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

We are seeking anaccomplishedKey Account Manager to lead a portfolio of New Zealand’s largest and most strategically importantbusiness customers.   

In this highly visible role,you’ll partner with senior decision makers includingCEO’s, CFO’s, Chief People Officers, HR Directors, Remuneration Managers and Health & Safety Executives,to understand their business priorities and deliver solutionsthat strengthen employee health,wellbeing and engagement. 

Through strategic accountleadership,you’lldrive growth, retention andenduring partnerships thathelp organisations create healthier, more engaged workforces where people feel valued because theiremployer invests in their wellbeing.   

As a senior member of our Business Engagement team, you will: 

• Managea portfolio oflarge,complex,multi-million dollarcorporateandenterprise accounts. 

• Develop andexecutestrategic account plansthat drive retention,growth and long-term customervalue.   

• Build trusted, multi-level relationships with senior leaders anddecision-makers acrosscustomer organisations. 

• Leadhigh-valuecommercialdiscussionswith executive stakeholders, negotiating commercial renewals,leadingbusinessreviewsandinfluencingstrategicinitiatives,while balancing customer outcomes with long-term commercial sustainability. 

• Act as a strategic partnerto customers, helping them maximise the valueand impact of their investment inemployeehealth and wellbeing.  

• Collaboratewith internal teams to deliver exceptional customer experiences anddrive engagementinitiatives. 

• Identify,nurture and winnew business opportunities throughrelationship-led salesactivities,compelling proposals,and successfultender responses. 

About you 

To succeed in this role,you'll bring: 

• Ademonstrated ability of managing large, strategically important Enterprise and Key Accounts within a complex B2B environment. 

• A proventrack record ofdevelopingandmaintaining strategicinfluentialrelationships with senior executives and key stakeholders. 

• Strong commercial acumen withdemonstratedsuccessnegotiating,influencingand delivering outcomesatC-suite andsenior leadership level.  

• Expertise in managingcomplexB2Bcustomer portfolios, andachieving retention,growthand long-term partnership outcomes. 

• A genuine customer and partnership mindset, with the ability to understandcustomer priorities, challenge thinking constructively and create solutions that deliver meaningful value for both the customer and Southern Cross. 

• Exceptionalcommunication,presentation, and stakeholder management skills, with the confidence and credibility to engageand influenceseniordecision-makers. 

• Strategic thinking,sound judgement,adaptability and a highly collaborative approach to working across diverse stakeholder groups. 

• Experience within healthand wellbeing,employee benefits,healthinsuranceor financial serviceswill be highly regarded.  

Our values, who we are andwhat’s important to us 

Ngākaunui.Āhurutanga. Tikanga. 

 Join a team that'salways there, always real, always true. If you thrive in a purpose-driven,diverse and supportive culture, we thinkyou’ll love working with us.   

What we offer you 

• Five days of wellbeing leave per year (pro-rated for part-timers) 

• Health insurance for you and your immediate whānau 

• Life insurance cover and discounts on pet and travel insurance 

• Extra parental leave benefits and financial wellbeing support 

• Ability to participate in our workplace wellbeing programme  

Butthat's not all. If you need more time to support your whānau, we offer work-life balance, a hybridenvironment and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice. 

This role is Wellington-based, and while we appreciate interest from candidates in other locations,we're unfortunately not able to consider remote options for this position.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.