Order Management Analyst

Responsibilities:

• Responsible for delivering high-level customer service and ensuring on-time, in-full shipments.
• Ensure that all customer service-related queries are followed up and resolved accurately, efficiently, and according to the relevant SLA.
• Contribute ideas, energy, enthusiasm, and support to the continuous improvement of the "Cash Cycle" process.
• Ensure that internal control procedures are strictly adhered to.
• Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensure that Key Performance Indicators are reaching the target.
• Logistics Advisor tasks can also be relevant in specific markets (e.g., proactively manage relationships with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation, etc.).
• Provide excellent customer service to improve customer satisfaction and ensure the smooth transition of new EDI customers.
• Order management, including EDI ordering (Idoc corrections, issue resolution for EDI-related problems).
• Handle all incoming customer queries and requests.
• Continuously improve service levels in cooperation with internal teams and other parts of the business to strive for excellence in a highly competitive environment.
• Responsible for proper communication between the Company and customers.
• Maximize customer satisfaction level and order entry accuracy.
• Flexible to work in shifts.
• Able to handle work pressure in peak seasons.

Requirements:

• Experience in customer service and order management is preferred.
• Strong communication and problem-solving skills are essential.
• Experience with EDI ordering and logistics management is advantageous.

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