Customer Care / Partner Support Representative (Part-Time)

OPTIOM INC.

Driven by Aviva

 Customer Care / Partner Support Representative

Part-Time  ·  15–20 Hours/Week  ·  Client Care  · Langley, BC

Compensation:  $20 – $25 / hour  (commensurate with experience and role)

At Optiom, the quality of every call — from a policyholder checking on their coverage to a broker partner needing a quick answer — reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 – 17:00) and ensure that when someone reaches out to Optiom, they reach someone who is ready, knowledgeable, and genuinely invested in helping them.

The Role

Customer Care 

You will be a first point of contact for Optiom policyholders — handling inbound inquiries about coverage, supporting claim-related questions, and providing the calm, clear, empathetic service that every customer deserves at the moment they call. You have a natural phone presence and thrive in a fast-paced, high-volume service environment.

Partner Support 

You will support Optiom's national network of dealer and broker partners — resolving inbound inquiries, assisting with policy and account questions, and building the day-to-day trust that strengthens our distribution relationships. You are someone with a background in B2B service, account support, or partner-facing operations.

You Bring

• 1–3 years of customer service or support experience — insurance, automotive, financial services, or any regulated environment is a strong asset
• A professional phone presence and the ability to manage inbound call volume calmly and efficiently during peak hours
• Clear, empathetic communication — you can explain policy details or process steps simply, accurately, and with patience
• Ability to navigate multiple platforms simultaneously (CRM, policy admin, email) without losing focus on the person you are serving
• Reliability and availability for a consistent part-time schedule of 15–20 hours per week, aligned to peak inbound demand windows (typically 10:00 – 17:00)
• A team-first attitude and genuine commitment to getting things right the first time

Bonus Points For

• Active insurance licensing in British Columbia (Insurance Council of BC), or confirmed ability to obtain within 90 days
• Experience in an MGA, brokerage, or dealership environment — or familiarity with vehicle warranty, F&I, or specialty insurance products
• Experience using a CRM or policy administration platform in a customer- or partner-facing role
• Bilingual (English / French) — an asset, but not required

Who We Are

Optiom Inc. is a specialty Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada — one of Canada's largest and most trusted property and casualty insurers. We specialize in vehicle replacement insurance products distributed through a national network of more than 330 dealerships and 900 broker offices, with over 600,000 policies sold to Canadians. Our team operates with the entrepreneurial energy of a specialty MGA backed by the financial strength and credibility of Aviva. We are growing — and building the team to match.

Optiom uses AI-assisted tools in its initial screening process, as disclosed in accordance with applicable employment standards legislation. All final hiring decisions are made by Optiom's human HR and management team.