Operations Manager

We are seeking an experienced Operations Manager to lead warehouse and fulfillment operations while driving productivity, safety, and customer satisfaction.

Key Responsibilities

• Oversee daily warehouse, fulfillment, and transportation operations.
• Manage labor, staffing, productivity, and operational costs.
• Lead employee relations, including hiring, coaching, performance management, and training.
• Monitor KPIs and implement process improvements to increase efficiency and service levels.
• Ensure compliance with OSHA, safety regulations, and company policies.
• Maintain WMS accuracy, inventory control, and operational reporting.
• Partner with customers and internal teams to resolve issues and improve service.
• Manage labor, staffing, productivity, and operational costs.
• Lead employee relations, including hiring, coaching, performance management, and training.
• Analyze KPIs and implement continuous improvement initiatives to increase efficiency and profitability. 
• Ensure compliance with OSHA, safety regulations, and company policies.
• Maintain WMS accuracy, inventory control, and operational reporting.
• Partner with customers and internal teams to resolve issues and improve service.

Qualifications

Required Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency with Warehouse Management Systems (WMS) and operational technology.
• Ability to lead teams in a fast-paced logistics environment.
• Strong organizational and project management skills.
• Experience managing labor productivity and operational KPIs.

Education & Experience

• Bachelor's Degree preferred.
• Minimum of 5 years of operations management experience within warehousing, fulfillment, logistics, transportation, or supply chain environments.
• Experience managing employee relations and workforce development.
• Strong background in fulfillment operations, inventory management, warehouse distribution, and transportation logistics preferred.