IG
Operations Clerk-I
IMCS Group Inc
Location not stated
4 months ago
4 months ago
Type: Part-Time
Location: Chicago - within 30 miles of city to be able to commute in city from business to business
Role Overview
The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub.
This role is equal parts recruiter, trainer, and field operator. You are the owner of onsite client quality in your market — from first interview to ongoing performance in the field, along with dedicated boots on the ground to support other in person initiatives (restaurant test orders, restaurant sales conversations).
Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.
Key Responsibilities
1. Hiring & Onboarding
Source, interview, and hire OSS for your assigned region
Ensure candidates meet quality, reliability, and professionalism standards
Own onboarding and ensure new OSS are set up for success from day one
2. Training & Enablement
Conduct initial and ongoing training for OSS
Reinforce standards for setup, labeling, and participant experience
Ensure OSS understand operational playbooks and expectations
3. Field Quality & Performance Management
Coordinate coverage and onsite experience for new customer launchers in your hub
Conduct on-the-job evaluations of OSS during live shifts
Provide direct feedback and coaching to improve performance
Identify high performers and underperformers; take appropriate action
4. Market Development & Ad Hoc Operations
Support local growth efforts, including:
Treat drop-offs for new customers
Visiting prospective restaurant partners
Test orders from restaurants to maintain quality standards
Act as the on-the-ground representative of operations in your region
5. Ownership of Hub Performance
Maintain a strong, reliable OSS bench for your hub
Ensure coverage, quality, and readiness for all shifts in your region
Partner with Shift Leads and central ops to flag gaps or risks
What Good Looks Like
Great customer onsite experience and order quality in your hub
Strong pipeline of high-quality OSS in your region
New hires ramp quickly and perform at a high level
Consistent execution quality across all shifts in your hub
Clear visibility into OSS performance and gaps
Local operations feel “tight” and well-managed
Qualifications
2–5 years in operations, field management, recruiting, or training roles
Strong people judgment — can identify high vs. low performers quickly
Comfortable giving direct feedback and coaching in the field
Highly organized and self-directed
Willingness to be in the field regularly
Nice to Have
Experience in marketplace ops, gig workforce management, or hospitality
Experience launching or scaling operations in a new market
Business Reason
Operations Clerk-I · IMCS Group Inc