Operations Clerk

Job Title: Operations Clerk-I
Job Location - Chicago, IL (Part-time - 25 hours/week)
Duration - 03 months

Role Overview

The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub. This role is equal parts recruiter, trainer, and field operator. You are the owner of onsite client quality in your market — from first interview to ongoing performance in the field, along with dedicated boots on the ground to support other in-person initiatives (restaurant test orders, restaurant sales conversations). Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.

Key Responsibilities

• Hiring & Onboarding
  • Source, interview, and hire OSS for your assigned region
  • Ensure candidates meet quality, reliability, and professionalism standards
  • Own onboarding and ensure new OSS are set up for success from day one
• Training & Enablement
  • Conduct initial and ongoing training for OSS
  • Reinforce standards for setup, labeling, and participant experience
  • Ensure OSS understand operational playbooks and expectations
• Field Quality & Performance Management
  • Coordinate coverage and onsite experience for new customer launchers in your hub
  • Conduct on-the-job evaluations of OSS during live shifts
  • Provide direct feedback and coaching to improve performance
  • Identify high performers and underperformers; take appropriate action
• Market Development & Ad Hoc Operations
  • Support local growth efforts, including:
  • Treat drop-offs for new customers
  • Visiting prospective restaurant partners
  • Test orders from restaurants to maintain quality standards
  • Act as the on-the-ground representative of operations in your region
• Ownership of Hub Performance
  • Maintain a strong, reliable OSS bench for your hub
  • Ensure coverage, quality, and readiness for all shifts in your region
  • Partner with Shift Leads and central ops to flag gaps or risks

What Good Looks Like

• Great customer onsite experience and order quality in your hub
• Strong pipeline of high-quality OSS in your region
• New hires ramp quickly and perform at a high level
• Consistent execution quality across all shifts in your hub
• Clear visibility into OSS performance and gaps
• Local operations feel “tight” and well-managed

Qualifications

• 2–5 years in operations, field management, recruiting, or training roles
• Strong people judgment — can identify high vs. low performers quickly
• Comfortable giving direct feedback and coaching in the field
• Highly organized and self-directed
• Willingness to be in the field regularly

Nice to Have

• Experience in marketplace ops, gig workforce management, or hospitality
• Experience launching or scaling operations in a new market