Required Skills & Qualifications
- Experience in creating, receiving, monitoring, maintaining, and resolving work tickets.
- Proficiency in imaging, setting up, and supporting computers, monitors, and mobile devices.
- Ability to maintain on-site presence at designated service locations to support end users.
- Experience in software installation and ensuring compliance with company standards.
- Prior work experience at client or in client's industry.
Preferred Skills & Qualifications
- Experience in performing proactive and on-demand health checks of IT systems.
- Ability to train end users on operating office automation equipment.
- Experience in hardware and software platform troubleshooting and management.
Day-to-Day Responsibilities
- Perform secure password management for all provided passwords.
- Support access to corporate network/wireless and applications.
- Coordinate tasks with guidance from service desk representatives or other IT support groups.
- Manage IT inventory, including moving, sorting, cleaning, and stocking.
- Assist with regional projects and act as local hands-on support.
- Collaborate with team members to troubleshoot and resolve issues.
Onsite IT Support Partner · Artech LLC