Online Learning Advisor - Human-Centred Design and Trust in AI

QUT Online delivers world-class learning through degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.   

At QUT Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.   

We are seeking an experienced professional with expertise in human-centred design, user experience, digital transformation, behavioural science, or technology adoption to support students studying the relationship between people and technology in contemporary organisational settings.

Candidates will hold a minimum Master's degree in a relevant discipline and bring significant industry experience applying user-centred, design-led, or human-focused approaches to technology development, implementation, and evaluation. We are particularly interested in professionals who can connect theory with real-world practice in areas such as human-computer interaction, user experience (UX), design thinking, stakeholder engagement, technology adoption, trust in emerging technologies, and the social impacts of AI.

What You’ll Do 

As an OLA, you’ll ensure students experience high-quality, positive learning by: 

• Facilitating learning activities that engage and retain students 
• Marking assessments and providing meaningful, constructive feedback 
• Supporting communication through discussion boards, emails, and live sessions – ensuring visibility to students every 24-48 hours 
• Collaborating with academic teams to maintain unit quality 
• Upholding OES values to foster a positive team culture and student experience 

OLAs are not responsible for curriculum design, assessment creation, or scheduling. 

What We Offer 

• 100% remote work with flexible hours  
• Paid 2-week online facilitation training (9- hours) 
• Use your expertise to support student success 
• Develop your online facilitation skills in a forward-thinking organisation 
• Join a supportive and connected team 

What Success Looks Like 

• Consistent communication with students, ensuring you are visible and responsive every 24-48 hours during the Teaching Period 
• High student engagement and retention 
• Strong learning outcomes through quality feedback 
• Positive feedback from students and academic leaders 
• Consistent alignment with OES values and teaching standards 

About You 

We’re seeking educators who are: 

• Qualified: Hold a minimum Masters in Information Systems, or a related field
• Experienced: 5+ years industry experience
• Working knowledge of a wireframing or prototyping tool such as Balsamiq, Figma or Adobe XD. 
• Experience running qualitative user research and reporting findings to stakeholders. 
• Experience applying human factors or trust research to AI or automated systems. 
• Experience supervising or assessing team-based project work. 
• Experience teaching or studying in an online environment. 
• Previous teaching or mentoring experience. 
• Empathetic: Understand the challenges faced by online learners 

• Organised & proactive: Able to manage time and responsibilities independently 
• Tech-confident: Comfortable navigating online learning platforms 
• Student-focused: Passionate about helping students succeed 
• Flexibility to work sessional part-time: 8 hours per week. Hours may increase depending on assessment/marking cadences and the number of student groups you support. 
• Located in Australia 

Desirable: 

• Experience teaching or studying in an online environment 
• Previous teaching or mentoring experience 

 Successful OLAs typically demonstrate: 

• A student-centric mindset 
• Responsiveness and availability 
• Clear communication 
• Proactive and organised work habits 
• Confidence with technology 
• Strong academic support skills 

Our Values 

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with QUT Online.  

We live and teach by our values: 

• Teamwork: Collaboration, respect, and shared success 
• Passion & Perseverance: Resilience, positivity, and belief in our mission 
• Integrity: Honesty, transparency, and reliability 
• Agility & Innovation: Embracing change and finding solutions 

Ready to Apply? 

If you're ready to make a difference in online education, apply now with your CV and cover letter outlining your experience and why you’re excited to join QUT Online as an OLA. 

We value and celebrate diversity and are committed to fostering an inclusive workplace for all. We strongly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and members of the LGBTQIA+ community. If you require adjustments during the recruitment process, please let us know - we’re here to support you.