ONE CALL SPECIALIST I

Our client, a Communications company, is looking for a One Call Specialist I for their Remote location.
 
Responsibilities:

• Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear.
• Ticket analysis. Want to send a clear positive response if the excavator will not impact our facilities. Want to send a conflict response if the excavator will impact our facilities. *Damage prevention to not getting cut is priority.
• Work out of a ticket management system that list the locate instruction plus the map showing where work is taking place and our buried assets.
• Support phone calls to direct people to right departments and to answer questions on 811 dig tickets.

• Ability to work in a team environment and communicate with customers in a professional manner
• An accurate and methodical approach
• Good problem-solving skills
• The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment
• Above average mathematical acumen
• PC skills and be well versed in MS Windows and Office applications
• Good communications skills
• Good customer care skills
• Attention to detail
• Ability to plan your work and meet deadlines
• Ability to work independently, as well as part of a team
• Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center’s websites.
• One or a combination of any of the following:
• Associate’s or Bachelor’s Degree and/or related job experience.
• Must be able to demonstrate knowledge and abilities.
• Similar industry experience via Telecom, Military or Business with similar essential duties. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area.
• High School, GED or equivalent education and relevant experience.
• 3+ years of related experience.

• Health Benefits
• Referral Program

Excellent growth and advancement opportunities