Onboarding Specialist

Job Purpose:The HR Processor ensures accurate, efficient, and productive document processing of Human Resources intake paperwork and file documentation. This position is responsible for maintaining  a high volume of data entry, achieving or exceeding productivity and quality standards as defined and communicated by management, and effectively communicating with customers and co- workers in handling intake paperwork and converting applicants to qualified workers.  The HR Processor applies established policies and client requirements in reviewing and handling intake documentation.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Process and correct documents submitted to generate payroll, to include but not limited to: court orders, tax levies, budgets, and employee and employer documents.
• Trouble-shoot missing or incomplete files and paperwork. Develop the application file to ensure completeness and quality and rapid conversion from applicant to worker.
• Maintain individual staff/client payroll files.
• Update information in the FMS system and maintain accurate applicant/worker information.
• Complete applications for governmental reporting numbers such as FEINs and Unemployment Numbers.
• Maintain a high conversion rate and achieve or exceed production requirements as communicated by the management team.
• Perform background investigations and apply client-mandated standards for criminal history review.
• Process Worker’s Compensation Insurance applications and maintain controls over policies.
• Follow direction and assignments as delegated by the HR Lead and iLIFE management.
• Provide courteous and professional service as needed.
• Provide courteous and professional service in answering telephone and customer service inquiries.
• Practice and promote safety in the work place
• Other duties as assigned.

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials:(Where appropriate, education and/or experience may be substituted)

Minimum Required Education:High school diploma or equivalent required with college coursework or degree preferred.

Minimum Required Experience:  

Required License – Certification – Registration:

Issued By Governing Body if applicable

Travel Type:Choose an item.

Knowledge, Skills, & Abilities:

• Provides a positive and flexible attitude that will continually improve the work environment so that work can be performed in a more effective and satisfying manner.
• Ability to establish and maintain a positive working relationship with payroll team, management, staff, clients, business partners, and the public.
• Ability to maintain strict confidentiality.
• Ability to perform work with a high degree of accuracy and productivity.
• Ability to effectively utilize and/or learn both PC-based application software, including iLIFE’s proprietary FMS system, and Microsoft Office applications.
• Ability to coordinate and self-manage workflows to meet deadlines.
• Knowledge of relevant bookkeeping/accounting principles.
• Ability to prioritize duties and function effectively in a multi-task environment.
• Ability to operate under and explain agency and departmental procedures and guidelines.
• Ability and desire to cross-train; learn the work of other departmental staff in an effort to provide an effective back up when needed.
• Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner.
• Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level.
• Customer Focus: Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Focuses on the customer needs and requirements. Goes beyond basic service expectations to resolve customer issues.
• Attention to Detail: Performs tasks with care; is thorough. Makes few if any errors. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
• Researching information: Clearly documents sources, and organizes the information according to the research needs. Knows when more information is needed and when enough has been collected to reach a conclusion.
• Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables. Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance. Acknowledges and celebrates the achievements of teammates. Praises the team and its achievement to others. Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first. Helps remove barriers to team productivity and success.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Verbal ability consistent with the need to effectively communicate with both internal and external customers. Ability to input data into a computer system for an extended period of time, requiring both appropriate visual abilities and manual dexterity. Ability to operate a 10-key calculating machine on a “touch” basis. Physical and mental endurance adequate to work an occasional ten to twelve hour work day without losing focus or mental acuity.

Visual Acuity:

Working Conditions: May deal with an excessive amount of phone calls. Full time position with additional amount of required overtime hours to meet deadlines. Must be able to communicate with disabled and/or culturally diverse individuals. Ability to work in a fast-paced and high-work-volume environment. Must adapt quickly to changes in workflow procedures, volumes, or processing needs.