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On-Site Services Specialist
Metasys Technologies
🇺🇸 United States
On-site
Senior
4 days ago
$20 / hour
4 days ago
Senior On-Site Service Specialist
Location: Bellevue, WA 98004
3 Months+
Interview: In Person
Position Overview
We are seeking a Senior On-Site Service Specialist to provide high-quality document production, mailroom, equipment, and customer support services at a client site. The successful candidate will operate high-volume duplicating and scanning equipment, process incoming and outgoing mail, perform document preparation and finishing, maintain office equipment, and respond to customer requests.
Key Responsibilities
- Operate high-volume copy, print, and scanning equipment to complete customer document requests accurately and efficiently.
- Perform document copying, scanning, sorting, collating, binding, finishing, and other production tasks.
- Operate image-handling software and utilize Microsoft Office and email systems for daily operations.
- Receive, check, open, process, organize, and store documents in designated files and locations.
- Process and distribute incoming and outgoing mail, faxes, packages, and other materials.
- Apply appropriate postage and operate postage meters as required.
- Perform daily inspections of convenience copiers to ensure equipment is functioning properly and producing quality output.
- Clear paper jams, replace consumables, perform basic troubleshooting, and communicate equipment issues to technicians.
- Coordinate equipment and customer service calls and follow up on reported issues.
- Maintain daily meter readings, service logs, inventory records, billing logs, and management reports.
- Monitor and maintain inventory of paper, toner, office supplies, and other materials.
- Distribute office supplies, mail, fax transmissions, and completed documents to designated personnel or locations.
- Calculate charges for completed jobs and maintain applicable billing documentation.
- Deliver completed print and document jobs to predetermined customer locations within the site.
- Perform filing, document purging, archiving, and retrieval activities based on customer requirements.
- Operate production and finishing equipment, including shrink-wrap machines, paper cutters, hole drills, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales.
- Maintain clean, organized, and well-stocked copier and work areas.
- Support shipping and receiving activities for materials, supplies, and finished documents.
- Respond to customer questions regarding job status, requirements, and feasibility.
- Assist with meeting room setup, reception, light maintenance, and other building support functions as needed.
- Follow all workplace safety procedures when operating equipment and handling materials.
- May occasionally travel between customer buildings as required.
- Perform other duties as assigned.
- High school diploma, GED, or equivalent work experience.
- At least one year of relevant work experience preferred.
- Basic computer proficiency, including Microsoft Office Suite and email.
- Experience operating copiers, printers, scanners, postage machines, or similar office equipment.
- Strong customer service and communication skills.
- Good organizational skills and attention to detail.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Ability to troubleshoot basic equipment issues and escalate technical problems appropriately.
- Previous experience in copy center, print production, mailroom, document processing, or office services.
- Knowledge of copier and printer maintenance or basic electronics.
- Experience with shipping, receiving, filing, and document archiving.
- Ability to lift and move materials weighing up to 50–55 lbs.
Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
On-Site Services Specialist · Metasys Technologies