Claims Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediariesis seeking aClaims Specialistto join our growing team.   

As a Claims Specialist,your primarily responsible for providinga high level of customer service to all customers and retailer partners byutilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services tofacilitate the repair of furniture. Claims Specialists must beproficient users of computers,exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, whiledemonstrating professionalism with every client. 

How You Will Contribute:   

• Provide daily inbound and outbound communication coverage (phone, email, etc.) 

• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints). 

• Review andmonitor open claims and proactively follow-up tofacilitate claim closure while maintaininghigh levels of accuracy and customer service. 

• Providetimely actions and responsesto all communication received from retailers, customers, and manufacturers. 

• Receive and review Inspection Packets from customers,determine warranty replacement or denial. 

• Offer andfacilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan 

• Understand the basics of the retailer portal and be able to provide guidance on claims. 

• Process inbound calls from technicians - document updates and provide any follow-up actionrequired. 

• Supporting/performing Intake Specialist functions whenrequired 

Skills & Experience to be Successful:  
  

• Demonstratedproficiency of Intake process for a minimum of 6 months 

• Successful understanding and completion of Existing training 

• Ability to execute functions necessary for processing of existing claims 

• High School Diploma or General Education Degree (GED) 

• Computer and keyboardproficiency 

• Good oral and written communication skills 

• Basic math skills 

• Proficiency at call handling andutilizing “soft skill” techniques 

• Teamwork Orientation 

Travel Requirements 

• This is a fully remote job position but may require some onsite trainings/meetings 

• In office work will berequired for first90 days 

About One80: 

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding$18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. 

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourlyrate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, DisabilityInsurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we arecommitted to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.