Practice Manager

Practice Manager Opportunity at Animal Hospital of Regency Park

At AmeriVet, Practice Managers are more than operational leaders—they're culture builders, team developers, and strategic partners. We're looking for someone who is passionate about creating an exceptional experience for clients, patients, and team members while driving the success and growth of our hospital.

The Practice Manager oversees the day-to-day operations of a veterinary practice, ensuring efficient and high-quality care for patients, delivering outstanding service to clients, andmaintaining smooth business operations. This role involves managing the administrative, financial, and human resources functions of the practice while working closely with veterinarians and staff tomaintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceedingfinancial and operationalgoalsare key to success in this role. 

Key Responsibilities:  

Staff Management:  

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.  

• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.  

• Develop andoptimize staff schedules that align with patient needs to ensure adequate coverage and remainwithin labor cost budgets.  

• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best. 

• Acts as a champion fornew initiativesbymotivating the team to achievedesired goals. 

Financial Management:  

• Oversee the practice’s financial operations, including budgeting,billing andexpense management by regularly reviewing reports anddeveloping action plans accordingly. 

• Collaboratewith key partnerstoset financialgoalsandensurethey’re achieved. 

• Ensureaccurate andtimely billing and payments andmonitor accounts receivables and collection processes.  

Client Relations:  

• Lead andcoach the team to buildmeaningful connections with clients byproviding exceptional customer service thatexceeds their expectations.  

• Monitor client reviews to address inquiriesand feedbackpromptly and professionally.  

• Utilize tools and quality controls tomaintain a high standard of patient care and client communication. 

Operations Management:  

• Ensure the smoothoperation of daily activities, including inventory management, scheduling, office supplies, andequipment maintenance. 

• Implement and refine practice policies and procedures to improve efficiency and effectiveness.  

Marketing, Business Development, and Community Relations 

• Execute marketing strategies to attract new clients andretain current ones.  

• Oversee social media, website content, and other marketing materials.  

• Expand the hospital’s presence in the community through events, promotions, and outreach programs. 

Compliance & Regulatory Adherence:  

• Ensurecompliance withall relevant veterinary regulatory agencies and health, safety, and labor lawsare followed daily in practice. 

• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.  

• Ensure the practicecomplies with OSHA requirements related to workplace safety, including the handling of hazardous materials and properwaste disposal.  

• Maintain up-to-date knowledge of industryregulations and trends and implement necessary changes in practice procedures. 

Technology & Software Management:  

• Trainstaff to effectivelyutilize practice technology and partner with the IT support team to triage and address needs within the practice. 

Qualifications:  

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.  

• CVPM, CVBL and/or abachelor’sdegreeinhealthcare administration or other relevantareas are preferred but notrequired. 

• Demonstrated experiencein P&L management and financial analysisis preferred. 

Working Conditions: 

• Full-time position with the possibility of evening and/or weekend hours based ontheclient and patient needs of the practice. 

• Must be able to work in a fast-paced, dynamic environment. 

• Occasional lifting and physical tasks may berequired. 

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.