Facility Administrator (Chattanooga/Cleveland)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

JOB SUMMARY:  

The Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical, care management,and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs. 

Location:This role will oversee Chattanooga and Cleveland Clinics

RESPONSIBILITIES: 

• Provide positive leadership in the local offices within the region byestablishing and reinforcing cultural values within the workplace that support the MHC mission  

• Oversee day-to-day clinic operations, includinghiring,scheduling, workflow, and administrative tasks 

• Supervise daily operations of one or more clinics 

• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards 

• Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements. 

• Ensure compliance with healthcare regulations and policies 

• Develop and implement clinic policies andprocedures focused on driving positive patientand business outcomes 

• Oversee clinical caseload management activities (audit reviews, no-show management,utilization management,etc.)  

• Monitor and manage clinic budgets andexpenses with the ability to drive improvements and effectiveness while staying within budget parameters 

• Ensure clinic facilities and equipment needs are met and maintenance ismaintained proactively 

• Liaise between medical staff and administrativeteams tomeet the clinic’s key performance indicators (KPIs) 

• Address patient concerns andfeedback ina timely and professional manner, and conducting reviews and investigations as needed 

• Conduct performance evaluations and foster professional development 

• Ensureaccurate and confidential record-keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes 

• Collaborate with healthcare providersboth internally and networking externallyto implement behavioral health programs and services tailored to patient needs 

• Monitor and evaluate the effectiveness of services and make data-driven improvements 

• Optimize resource allocation andidentify opportunities for cost-effectiveness 

• Ensure delivery of patient-centeredcareby implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience 

• Address patient concerns and improve servicesatisfactionby analyzing patient satisfaction survey feedback,identifying areas for improvement, and implementing targeted strategies to enhance the patient experience 

• Manage risk assessments and implement safety protocols 

Other Responsibilities: 

• Responsible for building relationships with community partners and supporting businessdevelopment initiatives for growth

• Responsibleforattendingallmandatoryin-services,continuingeducationandannualhealthrequirements

• Complywith allCorporateCompliancepolicies,practicesand procedures

• Reportallunethicalactivitiestosupervisor, CorporateComplianceOffice, ValuesHotlinenumber or HumanResourceDirector.  

• Complywith allOSHAandsafetypolicies, practices,andprocedures. Reportallunsafe practicesor accidentstosupervisor,SafetySupervisorand/or OSHA Coordinator

• Willbecompliantwiththerelevantregulationsconcerningtheprivacyand securityofconsumer’sprotectedhealthinformation(PHI)asestablishedby theHealthInsurancePortabilityand AccountabilityAct of 1996(HIPAA)

• Participatein proactive teameffortstoachieve departmentalandcompanygoals

• Performotherdutiesasassigned

• Provideleadershipto others through exampleandsharing ofknowledge/skill

• Followallpoliciesand procedures setbythe Agency

REQUIREMENTS: 

EssentialSkills and Experience: 

• Bachelor's Degree preferred 

• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experiencerequired  

• Minimum 2years’ experience managing a healthcare setting or behavioral health clinic 

EssentialRequirements for the Position: 

• Valid Tennessee Driver’s License 

• Acceptable Motor Vehicle Report (MVR) 

• Acceptable Criminal Background Investigation 

• Cell Phone 

ABOUT YOU |CORE SKILLS: 

CoreCompetencies: 

Leadership Skills 

• Ability to lead by example 

• Ability to make sound decisions quickly and decisively 

• Ability to motivate staff 

• Ability toidentify strengths and weaknesses of team and developsolutions to combat weaknesses andutilize strengths 

• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together duringstressful times 

• Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability 

Team Oriented 

• Assist teammates as needed 

• Creates andmaintains a climate in which teammates want to do their best 

• Can quickly find common ground and solve problems for the good of theteam 

Interpersonal Skills 

• Can negotiate skillfully indifficult situations with both internal and externalgroups; can win concessions without damaging relationships; can be bothdirect and forceful as well as diplomatic 

 
Customer Service 

•  Internal & external customer service indicative of mutual respect & trust 

Joint Commission Competencies: 

• Consumer Engagement –establishes and maintains a therapeutic relationship via effective,appropriate communication and behaviors with consumers.  

• Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.  

• Appropriate use of Therapeutic Options De-escalation and Restraint.  

• Appropriate Triage Disposition for supported by clinically based rationale.  

• Professional and complete communication and coordination of care.  

• Appropriate use of Therapeutic Options De-escalation.  

• Activelyparticipates in consultation process.  

• Maintaintimely availability for calls throughappropriate logging in and logging out.  

• Establish further care by scheduling and completing follow up calls.  

• Complete all clinical documentation in specified time periods.  

• Complete all Crisis Management System documentationin a timely manner.  

• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.  

• Demonstratesappropriate infection prevention and control through proper hand hygiene.  

• Demonstrates evidenced informed practice related to substance use disorders.  

• Demonstrates evidenced informed practice related to clinical care of children and youth.   

Reportingto this Position: 

• Care Management Supervisor 

• Intensive Care Management Supervisor 

• Nurse 

• Provider 

• Behavioral HealthClinician  

• Office Coordinator 

 PhysicalDemandsand Work Environment: 

Thephysicaldemandsandwork environmentcharacteristicsdescribedhereare representativeofthosethatmustbemetbyanemployeetosuccessfullyperform theessentialfunctionsofthisjob.Reasonable accommodationsmaybemadetoenableindividualswith disabilitiestoperformtheessentialfunctions. 

• Physical demands: While performing duties of job, employeeis occasionally required to stand; walk; sit; use hands to finger,handle or feel objects,tools or controls; reach with hands and arms; talk and hear.Employee must occasionally lift and/or move up to 15 pounds. Specificvision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

• Work environment: The noise level in the work environment is usually moderate. 

BENEFITS: 

Mental Health Cooperative offers a full comprehensive benefit plan for you toparticipate in. The following products are available: 

• Medical Insurance/Prescription Drug Coverage 

• Health Savings Account 

• Dental &Vision Insurance 

• Pet Insurance

• Basic Life and AD&D Insurance 

• Short- & Long-Term Disability 

• Supplemental Life Insurance 

• Cancer Insurance 

• Accident Insurance 

• Critical Illness Insurance 

• 403b - Retirement Plan 

• Calm App for medication and mental health 

• Gym membership discounts 

Mental Health Cooperative embraces inclusion,diversity and equal opportunity.We're committed to building a team thatrepresents a variety of backgrounds, perspectives, and skills.Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.