Officer-PMO

Role Description

The Project Manager Officer is a full-time, on-site role based in Baghdad. This position is responsible for planning, managing, and overseeing BeePay’s projects, including electronic payment platforms, digital wallets, prepaid cards, POS terminals, payment gateways, system integrations, and other financial technology solutions.

The Project Manager leads projects from initiation to completion, ensuring that objectives, timelines, budgets, and deliverables are achieved. The role involves coordinating with internal teams, banks, payment networks, technology vendors, and external partners to ensure effective project execution and alignment with business requirements.

The position also includes managing project risks, monitoring milestones, preparing management reports, coordinating system testing and regulatory readiness activities, and overseeing soft launches and full launches of new products and services. The Project Manager ensures that projects are properly documented, approved, and delivered in accordance with company policies, applicable regulatory requirements, and approved project management standards.

Qualifications

• Candidates should possess strong Project Management skills to plan, execute, monitor, and deliver projects within approved scope, timelines, and budgets.

• Candidates should possess strong Leadership and Coordination skills to manage project activities and work effectively with multiple internal and external stakeholders.

• Candidates should possess strong Analytical and Problem-Solving skills to identify project risks, resolve issues, manage dependencies, and recommend corrective actions.

• Candidates should possess effective Communication skills for leading project meetings, preparing professional reports, and presenting project updates to Senior Management.

• Candidates should possess good knowledge of Project Management Methodologies, including Agile, Waterfall, and Hybrid approaches.

• Candidates should possess good knowledge of Electronic Payment Systems, including digital wallets, prepaid cards, POS terminals, payment gateways, and payment processing.

• Candidates should possess good Vendor Management skills to coordinate with technology providers, banks, payment networks, and external service providers.

• Candidates should possess strong Planning and Organizational skills to manage multiple projects, monitor milestones, track deliverables, and maintain accurate project documentation.

• Familiarity with Business Requirements Documents (BRDs), Requests for Proposals (RFPs), vendor evaluations, and project lifecycle processes is preferred.

• Proficiency in project management tools, such as Microsoft Project, Jira, Trello, or equivalent platforms.

• Advanced knowledge of Microsoft Office, particularly Excel, Word, and PowerPoint, for project planning, reporting, and presentations.

• Bachelor’s degree in Business Administration, Project Management, Information Technology, Computer Science, Engineering, Finance, or a related field.

• Minimum 5 years of relevant experience in project management, preferably within banking, financial institutions, electronic payment companies, FinTech, or technology-related industries.

• Previous experience in managing technology implementation projects, system integrations, or projects involving multiple vendors and stakeholders is highly preferred.

• PMP, PRINCE2, Agile, or an equivalent project management certification is an advantage.

• Ability to work under pressure, manage multiple priorities, meet project deadlines, and maintain a high level of professionalism, accountability, accuracy, and attention to detail.

Main Responsibilities and Duties

• Plan, manage, and oversee projects related to electronic payment services, digital wallets, prepaid cards, POS terminals, payment gateways, and other financial technology solutions.

• Manage the complete project lifecycle, from initiation and planning through execution, monitoring, testing, implementation, and closure.

• Coordinate with business stakeholders and Business Analysts to identify project objectives, requirements, scope, and expected deliverables.

• Identify key project stakeholders and establish clear communication channels, responsibilities, and reporting arrangements.

• Develop and maintain detailed project plans, including timelines, milestones, resource requirements, budgets, and deliverables.

• Lead the preparation and coordination of Requests for Proposals (RFPs) and ensure that functional and technical requirements are properly documented.

• Coordinate functional, technical, and vendor evaluation activities with relevant teams and support the preparation of evaluation reports and recommendations.

• Coordinate with Procurement and Finance teams to support commercial evaluations, budget planning, and project cost monitoring.

• Coordinate contract and agreement review processes with relevant teams, including Legal, Risk Management, Compliance, Business, and Technology, before obtaining the necessary approvals.

• Manage and coordinate system integration projects involving banks, Visa, Mastercard, payment processors, technology vendors, and other external partners.

• Organize and lead project kick-off meetings, progress meetings, and stakeholder discussions, ensuring that decisions and action items are properly documented.

• Monitor project progress against approved plans and ensure that milestones and deliverables are completed within agreed timelines.

• Identify, assess, and monitor project risks, assumptions, issues, and dependencies, and maintain an updated RAID log.

• Investigate project delays, technical challenges, and implementation issues, and coordinate corrective actions with relevant stakeholders.

• Escalate critical project risks, delays, and unresolved issues to Senior Management in a timely manner.

• Prepare and present weekly and monthly project status reports, progress updates, and executive dashboards.

• Coordinate with Technology, Operations, Compliance, AML/CFT, Risk Management, Information Security, Finance, and other relevant teams to ensure project requirements are properly addressed.

• Coordinate cybersecurity and information security reviews with the responsible teams and ensure that findings and required actions are documented and followed up.

• Oversee the preparation and execution of project testing plans, including System Integration Testing (SIT) and User Acceptance Testing (UAT), in coordination with the relevant teams.

• Track testing results, outstanding defects, required approvals, and implementation readiness before project go-live.

• Plan and coordinate soft launches and full launches of new payment products and services, ensuring that operational, technical, and regulatory readiness requirements are addressed.

• Ensure that relevant policies, procedures, Standard Operating Procedures (SOPs), and operational documentation are completed by the responsible teams before launching new services.

• Manage project change requests, assess their impact on scope, timelines, resources, and budgets, and ensure that the required approvals are obtained and documented.

• Maintain accurate and organized project documentation, including project plans, meeting minutes, risk registers, change requests, approvals, and status reports.

• Ensure proper project handover to the responsible operational and support teams following successful implementation.

• Identify opportunities to improve project management processes, reporting, coordination, and overall project delivery efficiency.

• Ensure projects are managed in accordance with approved company policies, project governance procedures, and applicable regulatory requirements.

Key Performance Indicators (KPIs)

• Timely delivery of projects in accordance with approved project plans, milestones, and deadlines.

• Successful completion of project deliverables within approved scope and budget.

• Accuracy and completeness of project plans, schedules, documentation, and progress reports.

• Timely identification, management, and escalation of project risks, issues, and delays.

• Effective coordination with internal teams, banks, payment networks, technology vendors, and external partners.

• Timely completion of project testing, required approvals, and implementation readiness activities.

• Successful coordination of soft launches and full launches in accordance with approved project objectives.

• Effective management of project change requests and proper documentation of required approvals.

• Accuracy and timely submission of project status reports and management presentations.

• Timely resolution of outstanding project issues and follow-up on assigned action items.

• Effective management of project resources, budgets, and vendor deliverables.

• Accuracy and completeness of project documentation, including RAID logs, meeting minutes, and approval records.

• Successful project handover to operational and support teams following implementation.

• Compliance with approved project management procedures, company policies, and applicable regulatory requirements.