Office Manager

Responsible for coordinating all departments, warehouse, and delivery in conjunction with Delivery & Installations (D&I) Manager.  Responsible for workflows and inventories.  Work closely with D&I Manager to ensure the day-to-day store activities function smoothly. Provide assistance for retail customer traffic, stocking merchandise, and keeping customer facing area neat and orderly.

SUPPORT/COORDINATION:

• Coordinate project installations with sales representative, installation crew and client
• Coordinate with Vendors on Reorders, Warranties, Damaged product etc.
• Accurately invoice products for location

INSIDE SALES:

• Assist, follow up and sell to instore customers
• Hand off customers to territory rep as appropriate
• Assist in floor displays merchandising, ordering, demos, and inventory as necessary

OFFICE DUTIES:

• Provide excellent customer service and communication as it relates to supporting sales team
• Partner in a team approach with sales, management, and manufacturers to satisfy customers’ needs
• Manage location inventory
• Reconcile daily financial activity in POS

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

• High School or equivalent
• College courses desirable
• 2 years of customer service experience
• Scheduling experience desired
• Furniture warranty work helpful
• 6 months office experience preferred
• Shipping/receiving experience helpful

• Excellent verbal and written communication skills
• Keyboarding skills
• Excellent customer relations skills
• Accuracy skills
• Strong problem-solving skills
• Solid computer software (i.e. Word, Excel, PowerPoint)
• Ability to lift 25-50 pounds repeatedly during the workday
• Ability to lift heavier objects with cart and/or assistance
• Ability to assist with loading and transporting products within warehouse area